Marketing & Customer Experience Manager
7 days ago
We’re seeking a Customer Experience Marketing Manager to lead and elevate the full end-to-end journey for our registered users and members. In this role, you’ll design and optimise lifecycle experiences from onboarding through to engagement, renewal, and long-term advocacy. You’ll play a key part in shaping loyalty and retention programmes, running both virtual and in-person member activations, and delivering targeted communications that nurture deeper connection with our community. Plan, organise, and execute virtual and in-person events to engage members, build community, and reinforce brand loyalty.
•Work with the Acquisition Marketing Lead to plan and execute campaigns, and targeted communications that nurture members through key lifecycle stages.
•Proven track record in customer experience, lifecycle marketing, or CRM-driven engagement.
•Strong project management skills with experience organising loyalty programs and activations from start to finish.
•Analytical mindset, capable of using data to drive insights and optimise experiences.
•Creative and detail-oriented, able to anticipate member needs and implement proactive engagement strategies.
•Experience with CRM tools and marketing automation platforms.
•Qualification in marketing or similar field preferred.
You thrive at designing journeys that inspire loyalty, running high-quality events that bring communities together, and using data to optimise every stage of the lifecycle. You are organised, proactive, and energised by the challenge of building long-term relationships that truly matter.
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