Senior director of project management
1 month ago
Director of Customer Services
Building lives. Here at Stockport Homes Group we are passionate about not only providing housing and building new homes in Stockport, but helping to transform the lives of our customers. Stockport Homes, which is Stockport’s largest landlord and acts as ‘landlord’ for both Stockport Council’s social housing and our own property portfolio; Three Sixty is a pioneering construction and property management company which donates the majority of its profits to social causes within the group; SKylight - a charitable organisation set up to deliver services to some of our most vulnerable customers. and Viaduct Housing Partnership which delivers affordable, high quality energy efficient new homes.
There is now the opportunity to join us and progress your career in a newly created and wide-ranging role of Director of Customer Services. Reporting to the Chief Executive, and a key member of our Executive Leadership Team, the role will lead on all our customer service activity with a specific focus on customer access, neighbourhood management, engagement and feedback, homelessness, independent living and telecare, social inclusion and supported employment, and for our charitable subsidiary, SKylight. Supporting our ‘one team’ culture and approach, you will be experienced in delivering high quality customer services, most likely within the housing sector, possibly also bringing insight into leading support and telecare services. As either an established or aspiring Director, you will be seeking a wide-ranging leadership role within an ambitious Group which is determined to help transform the lives of our customers. Your inspirational leadership style, strategic vision, commercial acumen and exceptional stakeholder management skills will help ensure that our Group achieves its considerable potential.
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