Care Manager
2 weeks ago
Job Title: Care Coordinator
Hartwig Care
Working Hours: Monday- Friday 9am- 5:30 pm (40 hours per week)
Liaison: Communicate with clients, clients’ representatives, care workers, Care Managers, and other professionals (e.g., Hartwig Care, a distinguished domiciliary care company, proudly operates across multiple branches in the vibrant regions of London, Surrey, Hertfordshire, and Kent. Our unwavering commitment is to offer a comprehensive range of personalized care services, catering to individuals with diverse needs and conditions. From providing support to the elderly and frail to extending our services to individuals with learning disabilities, we strive to create an environment that fosters comfort, dignity, and independence—all within the familiar and cherished surroundings of their homes.
We are currently looking for a Field Care Supervisor who can work in our office located in WelTech Business Centre, Welwyn Garden City AL7 2AA.
Employee Assistance Program - 24/7 counselling and online wellbeing resources.
~ Newsfeed and Recognition - A great place to boost company culture and celebrate great work.
~ 20 days of paid holiday , plus bank holidays.
~ Free DBS Check.
~ Ongoing training and development.
Ensure care worker visits to clients reflect the continuity and flexibility Hartwig Care promises.
Ensure visits occur on time and with the appropriate care workers tailored to clients' needs.
Update all care workers with necessary information regarding client visits and company policies.
Receive information/reports from care workers verbally and in writing within set timelines.
Coordinate care worker review bookings and team meetings, ensuring they happen as
Aid in improving service monitoring and client safety.
Assist Care Managers in communicating with care workers regarding daily visits and meetings.
Answer phone calls and text messages, take messages, and redirect calls within the telephone system.
Care worker issues regarding clients – Client schedule.
Care worker’s own issues – Care Worker schedule.
Any complaints, concerns, or compliments – handover notes/email/quick notes
Confirm all rotas have been received and hours accepted.
Send the weekly rota to all clients by post.
Ensure clients are informed of changes to their weekly rota.
Assist in identifying when new care workers are needed.
Ideal candidate qualities include:
Valid driver’s licence business insurance preferred.
It is a fast- paced environment, the successful Care Coordinator will be interpersonally confident and a pro-active team player.
Competence in Microsoft Office products: Excel, Word, Microsoft Outlook
Respect and reflect Hatwig Care’s values at all times, which underpin Hartwig Care’s mission to ‘ provide care and support for our clients’ by:
# If you are an experienced Care Coordinator looking for a change or new role, hit the apply button for your application to be considered.
Join our team and contribute to providing high-quality care to our clients
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