Service Development Analyst

1 month ago


Exeter Devon, United Kingdom Modern Networks Ltd Full time

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.

Whilst this role will involve attending customer site (3-4 pre-arranged visits / week) , we work from our offices in Exeter Tues - Thursday, and from home on Monday's and Fridays. Assist in ensuring due diligence is given to security and backup procedures, associated hardware/software, data, and Information systems.
Provide training where necessary to all team members.
Identifying inefficiencies, recommend improvements to support continuous service improvement standards and assist with their implementation

Experience in an ITIL Service Desk.
Understanding of LAN (Local Area Network) and WAN (Wide Area Network) technologies including, basic switching and routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc.

Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us better.



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