First Line Support

1 month ago

Edinburgh, United Kingdom Iconic Resourcing Full time €23,000

Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They pride ourselves on our customer-centric approach and our commitment to excellence.

The Role :

They are seeking a motivated and enthusiastic First Line Support Technician to join the team. This role is ideal for someone with 1-2 years of experience in a similar position within an MSP environment. As a First Line Support Technician, you will be the first point of contact for clients, providing essential technical support and ensuring a high level of customer satisfaction.

Key Responsibilities :

  • Responding to client queries via phone, email, and ticketing system.
  • Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
  • Escalating complex issues to second and third line support teams when necessary.
  • Maintaining accurate records of client interactions and technical issues.
  • Providing remote support and occasional on-site assistance.
  • Assisting with the setup and configuration of new equipment and software.

Requirements :

  • 1-2 years of experience in a First Line Support role within a Managed Service Provider.
  • Strong understanding of Windows operating systems and Microsoft Office Suite.
  • Basic knowledge of networking principles and troubleshooting.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.

Benefits :

  • Competitive salary up to £23,000 per annum.
  • Opportunities for professional development and career progression.
  • Friendly and supportive work environment.
  • Company pension scheme.

  • First Line Support

    4 weeks ago

    Edinburgh, United Kingdom Iconic Resourcing Full time

    Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They pride ourselves on our customer-centric approach and our commitment to excellence. The Role : They are seeking a motivated and enthusiastic First Line...

  • First Line Support

    1 month ago

    Edinburgh, United Kingdom Iconic Resourcing Full time €23,000

    Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They pride ourselves on our customer-centric approach and our commitment to excellence. The Role : They are seeking a motivated and enthusiastic First Line...

  • First Line Support

    1 month ago

    Edinburgh, United Kingdom Iconic Resourcing Full time

    Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They pride ourselves on our customer-centric approach and our commitment to excellence.The Role:They are seeking a motivated and enthusiastic First Line Support...

  • First Line Support

    4 weeks ago

    Edinburgh, United Kingdom Iconic Resourcing Full time

    Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They pride ourselves on our customer-centric approach and our commitment to excellence. The Role : They are seeking a motivated and enthusiastic First Line Support...

  • First Line Support

    1 month ago

    Edinburgh, United Kingdom Iconic Resourcing Full time

    Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They pride ourselves on our customer-centric approach and our commitment to excellence.The Role:They are seeking a motivated and enthusiastic First Line Support...

  • First Line Support

    1 month ago

    Edinburgh, United Kingdom Iconic Resourcing Full time

    Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They pride ourselves on our customer-centric approach and our commitment to excellence.The Role:They are seeking a motivated and enthusiastic First Line Support...

  • First Line Support Engineer

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Iconic Resourcing Full time £23,000

    We are currently seeking a highly skilled First Line Support Engineer to join our team at Iconic Resourcing in Edinburgh.As a First Line Support Technician, your main responsibilities will include providing technical support to clients via phone, email, and ticketing system.You will be responsible for diagnosing and resolving technical issues related to...

  • First Line Support

    6 days ago

    Edinburgh, Scotland, Scotland, United Kingdom Iconic Resourcing Full time

    Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They pride ourselves on our customer-centric approach and our commitment to excellence.The Role:They are seeking a motivated and enthusiastic First Line Support...

  • First Line Support

    1 week ago

    City of Edinburgh, United Kingdom Iconic Resourcing Full time

    Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base.They pride ourselves on our customer-centric approach and our commitment to excellence.The Role:They are seeking a motivated and enthusiastic First Line Support...

  • First Line Risk

    6 months ago

    Edinburgh, United Kingdom Hymans Robertson LLP Full time

    **The Role**: We are seeking a First line Risk & Assurance lead for our pensions market to join us on a permanent, part time basis, working 4 days a week. As the First line Risk & Assurance Lead (Pensions), you will be supporting our Head of Service Delivery (Pensions) and working closely with our network of Risk Champions and second line Risk & Regulatory...

  • Helpdesk Support

    1 month ago

    Edinburgh, United Kingdom Iconic Resourcing Full time €23,000

    Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They are seeking a motivated and enthusiastic First Line Support Technician to join the team. As a First Line Support Technician, you will be the first point of...

  • Helpdesk Support

    1 month ago

    Edinburgh, United Kingdom Iconic Resourcing Full time €23,000

    Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They are seeking a motivated and enthusiastic First Line Support Technician to join the team. As a First Line Support Technician, you will be the first point of...

  • Helpdesk Support

    4 weeks ago

    Edinburgh, United Kingdom Iconic Resourcing Full time

    Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They are seeking a motivated and enthusiastic First Line Support Technician to join the team. As a First Line Support Technician, you will be the first point of...

  • Helpdesk Support

    1 week ago

    City of Edinburgh, United Kingdom Iconic Resourcing Full time

    Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base.They are seeking a motivated and enthusiastic First Line Support Technician to join the team.As a First Line Support Technician, you will be the first point of...

  • 1st Line IT Support Engineer

    1 month ago

    Edinburgh, United Kingdom Cathcart Technology Full time

    I'm on the lookout for an IT Support Engineer to join an innovative research and scientific company working in the animal welfare industry. The role is based just outside of Edinburgh and is an opportunity to work with an organisation which is having a positive impact on animal welfare. It is office-based, with some on-call as well, so they're ideally...

  • 1st Line IT Support Engineer

    2 months ago

    Edinburgh, United Kingdom Cathcart Technology Full time

    I'm on the lookout for an IT Support Engineer to join an innovative research and scientific company working in the animal welfare industry. The role is based just outside of Edinburgh and is an opportunity to work with an organisation which is having a positive impact on animal welfare. It is office-based, with some on-call as well, so they're ideally...

  • 1st Line IT Support Engineer

    2 months ago

    Edinburgh, United Kingdom CV-Library Full time

    I'm on the lookout for an IT Support Engineer to join an innovative research and scientific company working in the animal welfare industry. The role is based just outside of Edinburgh and is an opportunity to work with an organisation which is having a positive impact on animal welfare. It is office-based, with some on-call as well, so they're...

  • First Impression Assistant

    6 months ago

    Edinburgh, United Kingdom Wlliams Lea Full time

    First Impression Assistant **Salary**: £21,255 per annum plus company benefits Location: Edinburgh, EH12 5HD Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 1 hour unpaid lunch break, rotational shifts between the hours of 8am and 6pm Work model: Fully onsite due to the nature of the role Williams Lea seeks a First...

  • Specialist Mentor

    6 months ago

    Edinburgh, United Kingdom First Class Support Full time

    **Specialist Mentor for Autistic Spectrum** **First Class Support** provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing First Class Support Workers that are passionate about making a difference to the lives of students studying higher education courses across the UK. We are currently...

  • 2nd Line Support

    5 months ago

    Edinburgh, United Kingdom Proactive IT Full time

    9971CF £40k - 45k per year + Brilliant Benefits 2 nd Line Support - Hybrid Our client is urgently looking for an experienced 2 nd Line Support Analyst to join their team based in Edinburgh, on a permanent basis. You will be responsible for making proactive contributions to ongoing improvements to their end user computing services and their support...