Travel Claims Handler

Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. In this role you will live a client first mindset and enhance our profile through continued thought leadership and strengthening market profile by building and enhancing relationships with brokers and clients. You will lead a client centric ethos within the team and act as a leader and ambassador for AXA XL claims.
You will work closely with the Claims Relationship Manager, underwriting and distribution new business and renewals sales pitch team, to attract and retain new and existing clients across the Property and Casualty arena. Alongside the Claims Relationship Manager, you will often be one of the first Claims points of contact for new and prospective clients and will have an expert focus on claims performance, service and delivery. You will work closely with the Claims Relationship Manager and Property & Casualty Claims Team to onboard new clients and manage existing clients, supporting the claims team as required.
In addition, you will work with our broker partners and the Claims Team to enhance our offering and relationships, building new relationships where needed.
You will assist the team to deliver upon our mandate to be a data driven organisation by harnessing appropriate key metrics to measure the successful delivery of performance and service for both clients and brokers.
Travel as appropriate throughout the UK will be an element of this role.
Development of claims success stories to be used as part of our marketing strategy.
Co-ordination of and participation in new pitch meetings and/or renewal meetings as required and in conjunction with the relevant claims team(s). Development of a client & broker engagement plan - minimum quarterly meetings with those clients identified as key clients through engagement with Underwriting and Distribution (broker & client) and Claims Management. Determine appropriate agenda for broker and client meetings to ensure that service objectives are being met, material claims discussed, reports are being provided where needed and market perception is understood.
Provide analysis of broker surveys and drive the opportunities that arise
Undertake data analysis and collate anecdotal feedback to determine broker performance
Understand internal performance against SLAs for discussion with clients and brokers as needed and in conjunction with Claims Management
You will report to the Claims Relationship Manager for Property and Casualty.
Technical Expertise: Good insurance background ideally with knowledge of middle market and risk managed programmes - particularly use of captives. Understanding of global programme structures and financial and operational efficiency.
Analytical mindset with the ability to analyse industry trends and market data.
Develop and maintain productive working relationships with other internal leaders, clients, brokers, claim handlers, underwriters and distribution teams. Think quickly and prioritize multiple work streams without sacrificing quality. Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. It’s about helping one another — and our business — to move forward and succeed.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.
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In an ever-changing world, AXA XL protects what matters most for our clients and communities. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
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By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
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