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Technical & Governance Consultant
3 weeks ago
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim atLegal & General Retailis to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.If you want to know about the requirements for this role, read on for all the relevant information. Job Description We are looking to hire a permanentTechnical & Governance Consultant. We're looking for someone with experience and knowledge of handling appeals, complaints, dealing with regulators, and undertaking quality assurance audits within Group Risk Products. This is a multi-faceted role meaning no two days will be the same You’ll be leading technical appeals and audit services for our Claims and Group Protection business areas. Through collaborative engagement and understanding of the needs of the business, you’ll be driving of continuous change and improvement What you'll be doing
- Ensuring that the quality and competency of staff is maintained across claims and other areas of Group Protection.
- Assessing and managing appeals and complaints across our portfolio
- Conducting and delivering monthly audits.
- Leading the Technical and Governance Team in the delivery of legislative, regulatory or process change.
- Defining, developing and delivering continuous processes and systems improvements, to ensure that all our teams always deliver first customer service.
- Utilising data and case studies to provide the business area with relevant findings regarding trends from claims activity, audits, complaints and appeals.
- Contributing to company and Group Protection wide projects and process reviews to deliver product, customer experience and system improvements.
- Develop, define and deliver processes and systems to ensure that all customer data is dealt with in a compliant manner.
- Someone who loves sharing knowledge with others, someone with natural coaching ability with strong communication skills.
- Someone with a financial services background who has proven experience of managing audits, complaints, appeals, and dealing with the Financial Ombudsman Service who can develop and ultimately thrive in this role.
- Proven analytical and risk management skills with strong attention to detail.
- Proven ability to design and deliver training and development programmes.
- Ability to represent the department at internal/external meetings.
- Effective organisational skills with the ability to work to targets and deadlines.
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Brighton, East Sussex, United Kingdom Legal & General Full timeLife can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income,...
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Brighton, East Sussex, United Kingdom LegalAndGeneral Full timeCompany Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection,...
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Brighton, East Sussex, United Kingdom LegalAndGeneral Full timeCompany Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection,...
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Brighton, East Sussex, United Kingdom Legal and General Full timeCompany Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection,...
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