Customer Service Advisor

3 weeks ago

Bristol, United Kingdom Diligenta Full time €23,400

Customer Service Administrator - Bristol
Customer Service Administrator - Bristol
Customer Service Administrator


Monday-Friday, between 8.Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients.


Due to the recent growth of our company, we will be recruiting multiple Customer Service Administrators each month throughout the year.
We are based next to Bristol Parkway , offering free and secure on-site parking or a short walk to local trains or buses.
Our standard working hours are Monday-Friday between 8.30am and 6pm, so no evening or weekend shifts that impact on your family and social lives
Flexible hours are available to suit your availability, work life balance and wellbeing.
23 days holiday (plus bank holidays)
~ Eligibility for an annual discretionary bonus scheme
~ A contributory company pension scheme
~ Excellent employee wellbeing and assistance support programmes
~ Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
~ Pay review after 6 months
~ No evening or weekend shifts


As a Customer Service Administrator, you will be providing support to the customer service team of a major financial company. Working in the back office, you'll be ensuring business administrative duties are compliant by organising and providing support to the members of our customer service team. This consists of filing, sending and receiving post, stationary requisitions and aiding the financial administration department.


A passion for helping people and providing great service . This may have been gained through work in a call centre environment, retail, hospitality, travel or other customer focussed environments
From day one, we will invest in your professional development by providing extensive group and personalised training that will assist with your growth as a first-class Customer Service Representative.
Familiarity using Microsoft Office (Excel, Word etc) and a variety of computer systems

We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.


We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.


Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.


We celebrate diversity and are committed to creating an inclusive environment for all employees. Keywords: Customer Service Administrator, Location: Bristol, ENG - BS2 9NX

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