CKSA- Resident Engineer

Job Purpose and SummaryAs a Service Engineer, you will provide cost effective maintenance, and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon remote assistance tools.What we giveTo provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.Report on a visit-by-visit basis about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.Optimize the car-stock inventory and rotation and balance this against return to fit (RTF) visits.Signal commercial opportunities to the sales and Marketing department by using ‘OnSite-InSight’.Make contributions to the ongoing development of the team and overall service performance.Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.Liaise and report back to relevant account manager on customer issues.Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly.What we askEngineering Degree or Diploma (electronics, mechanics and software) Relevant experience in the service industryExperience in understanding and following health and safety guidelinesDemonstrates a high technical aptitude with excellent fault-finding skillsGood customer handling and communication skills. Able to give customer instruction.Team player that focuses on optimizing the team outputGood commercial insight and business acumenAwareness to represent Canon as a company always (behavior, communication and presentation / appearance)Current KSA driving licenseAvailable in KSA (Riyadh or willing to relocate within KSA)You will needWe need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We\'re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.Further InformationHave we piqued your interest? We look forward to meeting you soon