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Junior Business Process Analyst

2 months ago


Brighton East Sussex, United Kingdom Study Group Full time

Study Group is a leading provider of international education and a trusted strategic partner to 50 universities around the world. Committed to a better world through education, we deliver high-quality international education solutions that drive success for our partners and students – from outstanding teaching to innovative approaches to international recruitment and student support. Our digital learning company, insendi, helps institutions deliver high-impact, transformational online and blended education using the most pedagogically powerful digital tools available.
Contract type: Full Time (37.5 hours per week) – Permanent
Brighton Head Office Internal Applications Only
T. and Continuous Improvement teams to streamline admissions and business processes in alignment with technology improvements. This will support the business to reach the optimal costed operating model and reduce inefficiencies, errors and resource-draining activities in current business processes. This will also ensure that resources invested in technology improvements result in the intended value and do not negatively disrupt operations from a compliance and regulatory point of view.
Work with CIRM and Product to scope improvements to cross-functional business processes, alongside documenting requirements to support these new processes, including but not limited to process flow diagrams, user stories, and acceptance criteria.
Support the rollout of process and technology change via the knowledge, training and development team, to ensure the business is ready to adopt improved processes and procedures.
Perform UAT and validate the end user process of new functionality rolled out.
Perform Salesforce reporting and scope data team requests to deliver reports to monitor the success of new functionalities rolled out.
Either an undergraduate degree in business, technology or a related subject; or relevant experience working with technology and business transformation teams.
Project management qualification or relevant experience working within cross-functional project teams.
Exposure to using JIRA and Confluence project management software.
Experience using Salesforce.
Experience running UAT and handing over requirements for operational readiness.
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
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