ICT Support Engineer

2 weeks ago


United Kingdom Connect Fibre Full time €40,000

EUC Support Engineer
40,000 plus Benefits Package

Working from Home

We seek a highly skilled and experienced, customer focused, technical support engineer.

You will play a crucial role in configuring, monitoring, enhancing and supporting our Cloud IT infrastructure, systems, and data by following industry-standard best practices, thereby ensuring optimum system availability for the business.
Act as an 2 nd /3rd line escalation point for the internal helpdesk dealing with users’ incidents and requests.
Experience in Endpoint Troubleshooting – Windows/MacOS/iOS
You will be responsible for developing and improving existing solutions using Microsoft Technologies such as Windows, Hyper-V, Azure, M365 ensuring 24/7 availability and compliance with industry best practices.
Annual process testing.
Work with the Head of IT to ensure robust IT security, data protection, and compliance for the entire IT function.
Delivering projects to improve IT systems and services.
Work with the head of IT to simplify and consolidate Connect Fibre’s IT estate.
Mentor and support 1st line engineers and be their escalation point.
Act as the SME for all aspects of the IT infrastructure, including Azure, M365, Intune.

A seasoned engineer with a proven background in delivering, maintaining, and documenting best practices across IT cloud and on-prem infrastructure and systems.
Excellent Customer Service Experience with a can-do attitude, ensuring Connect Fibre staff are supported to the highest level.
Help Desk Experience 2 nd /3 rd Line.
Experience in Implementing and maintaining Azure cloud solutions and infrastructure, including Entra, MFA, conditional access, SSO, azure networking and virtual machine deployment and monitoring.
In-depth knowledge of M365 including Office 365 administration, Exchange, Intune, SharePoint and Security/Compliance Centre
Exposure to Linux system administration beneficial
A desire to work towards and complete Microsoft Certifications for IT Professionals
25 days holiday plus bank holidays plus birthday off
~ Holiday Buy & Sell
~ Company Pension Contribution
~ Company Laptop
~ Private Medical and Dental Cover
~£1000 Employee Referral Scheme
~ Maternity Support Package
~ Connect Fibre offers excellent team and business building opportunities. Interested applicants should, in the first instance, apply through this website, or send an up-to-date CV to:  Paul Blunt at Connect Fibre paul.Connect Fibre operates a hybrid working model with main emphasis on home working with occasional visits to company office locations. Candidates must be a UK resident with citizenship or indefinite leave to remain and are required to undertake a basic DBS check.)


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