Information Technology Support Engineer
3 weeks ago
IT Technician - Join the Sharp Europe Team in Wrexham
Role: IT Technician
Hours: Monday to Thursday 08:00 – 16:30, Friday 08:00 – 13:00
Sharp, Europe, based in Llay, Wrexham, is the only UK-based Sharp manufacturing facility, and we’ve been at the forefront of quality product and solutions development for decades. Here, you’ll be part of a close-knit, experienced IT team dedicated to supporting and innovating our company’s IT solutions.
Due to department expansion, we’re excited to invite a full-time IT Technician to join our team at our Wrexham manufacturing site.
As an IT Technician, you’ll be integral to ensuring our technology and systems run smoothly. You’ll provide technical support, troubleshoot issues, and assist end users, keeping systems at peak performance and supporting our people as they work. With Sharp, you’ll have the opportunity to be hands-on with a variety of technologies while contributing to important projects and initiatives that drive our business forward.
Technical Support: Provide support for IT hardware, software, and applications; Collaboration: Work with systems administrators to maintain IT infrastructure; provide 1st-3rd line support for staff.
Training and User Assistance: Assist staff in efficient use of technology; provide deskside training on enterprise applications as needed.
Manage hardware/software assets; request new hardware/software as directed.
assist with on-premises and virtual servers.
Network and Connectivity: Support LAN, WAN, WLAN, VPN connectivity; assist with physical infrastructure setup (cabling, firewalls, routers, switches).
Education and Certifications: Relevant IT certifications or degree.
Experience: Minimum 2 years in a 1st or 2nd line support role.
Windows 10/11 configuration and troubleshooting
Microsoft Office 365 suite, including OneDrive, Teams, SharePoint
Networking fundamentals (TCP/IP, DHCP, DNS, Active Directory)
Experience with Windows Servers and virtualization is a plus.
Enjoy the flexibility of hybrid working based on your performance.
If you’re ready to take the next step in your IT career with a global leader in manufacturing, apply today
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