ICT Support Engineer
5 days ago
Advanced Support Engineer
Ciphr has a new opportunity for an Advanced Support Engineer. Location : This is a hybrid role, and you will be required to travel to our Reading office 2 / 3 times a week.
See below the daily tasks of an Advanced Support Engineer:
Investigate complex software problems, liaising with other technical resources to resolve incidents and develop solutions.
Provide escalation and rapid response support alongside 1st Level resources including technical set up and advice.
Help develop and maintain procedures and standards.
Excellent IT equipment and systems troubleshooting skills.
Ciphr has a benefits package which has you and your family in mind.
30 days annual leave plus bank holidays
~ Birthday day off
~ Religious holiday swap
~ Family forming support - e.g., time off for family forming appointments or to support your partner
~ Enhanced maternity and paternity leave
~ Cycle to work scheme
~ Pension
~ Health cash plan
~ Life assurance
~ Perks at Work – access to exclusive discounts, cinema tickets, etc.
~ Regular training
~£1,500 employee referral scheme
~ Medical Cover and Dental cover (after 6 months’ service)
~ Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.
We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have.
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