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Technology Innovation Specialist

4 months ago

United Kingdom OpenSolar Full time

About Us: OpenSolar was founded in 2017 by global pioneers in solar software - Andrew Birch and Adam Pryor. OpenSolar exists to accelerate the adoption of solar and renewable energy globally. We provide the world's clean energy professionals with an end-to-end digital design, sales and management software to grow their businesses, free of charge.

OpenSolar is driven by its mission to accelerate the adoption of solar for a world powered by sunshine by 2050. At OpenSolar, we are dedicated to cultivating a workplace that celebrates diversity and promotes inclusivity. Our goal is to build a team that is reflective of the communities we serve, recognising that diversity brings strength and richness to our organization. The Customer Success & Sales Specialist role is a full-time permanent position with a fully remote working model based in the UK. Reporting to the Head of Pro Experience Europe, the primary objective of the role is to deliver an excellent sales optimization and service model to solar installers (referred to as Pros) on the OpenSolar software platform. This is achieved through conducting sales onboarding, training, and sales optimization to ensure success and longevity on the platform. Strong performance in first-level customer success and sales is a key criteria for this role. The candidate will position OpenSolar well externally, promote the brand, and drive Pro growth and sales optimization.


Provide direct training and support (web-based) for users of the OpenSolar platform.
Conduct sales calls with new users of OpenSolar to manage successful onboarding, implementation & support.
Host partner and training webinars to help drive OpenSolar usage and platform optimisation.
Identify and manage sales opportunities within the German market
Strategically manage medium to high impact users as their Customer Success specialist
Represent the company at trade fairs and conferences to increase brand awareness and platform usage: engage with attendees to promote the platform's benefits and features, collect feedback from attendees, collaborate with the business development team to follow up on leads and partnerships.
Work in conjunction with the global support team to share best practices and create a virtual team community and support best practices.
Have a genuine passion for helping users succeed through software training & support.
Native German speaker - written and oral.
Excellent customer facing skills - good listener, flexible customer service style with excellent written and oral communication skills.
The desire to positively contribute to shaping organizational culture and be part of a diverse team. 
Professional development and support of your individual growth
Constant exposure to new opportunities to learn and grow
A fast-paced work environment with leading technology solutions
Flexible leave options so you can shape your life-work priorities.
An opportunity to be part of the clean energy movement, creating a lasting impact on the world