Graduate Technical

3 days ago

Chelmsford Essex, United Kingdom Eurobase People Full time

Eurobase is an international software and service provider to financial institutions in over 25 countries. We provide enterprise wide solutions for insurance companies, banks and other financial institutions as well as IT recruitment services. We pride ourselves on our personal approach, ensuring we deliver the support and flexibility our customers need and the service they expect.
Our purpose at Eurobase is to enable our partners to be more successful and we are on a mission to be the best provider of solutions and services to our chosen markets. We want to provide the highest value to our customers through delivery of powerful technology, leading industry expertise ensuring our culture enables our people to thrive within an ethical sustainable and successful business.

We have become a recognised leader in technology to the reinsurance, commercial and captive insurance sectors as well as banks and other financial institutions. We also have a successful specialist IT recruitment business providing both contract and permanent services within the UK
E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission.

• Respect & Inclusion - We recognise that the thoughts, feelings, and backgrounds of others are as important as our own. Diversity, inclusion, and belonging are fundamental to the success of Eurobase. Excellence - To provide excellent, high-quality products, services, and interactions. The overriding purpose of this client-facing role is to ensure the excellent satisfaction of our live clients, both through direct support and by collaborating with peers and other colleagues on a range of activities. We are a team of specialists that provides supports for our enterprise (re)insurance and treasury applications to small groups of knowledgeable client staff across both Banking and Insurance lines of business. Clients’ staff often collate and triage their own internally reported issues first, so this is not a high volume user/desktop support role. The support tickets are relatively low volume and can be challenging, requiring a detailed level of business knowledge or technical understanding that Eurobase will help you develop.
This role provides an excellent starting point for career growth, as it will give exposure to a number of global insurance and banking clients, technologies and different types of work within Eurobase; Gather the appropriate diagnostic data for the different types of issues.
Provide professional, clear and timely communication with clients and internal staff alike, both in writing and verbally.
Comply with contracted support terms, including meeting SLAs and ensuring that the support provided is within the support scope.
Collaborate with other teams as required by the tasks at hand, including Technical Services in the support of Azure hosted environments.
Work with third parties in our support of clients, including providers of business intelligence tools and hosted services.
Gather ticket data, analyse trends and share findings. Gather SLA data, produce reports, analyse root causes of failures and propose improvements.
Seek to continuously improve the quality and value of outputs by working with key colleagues.

Broad IT knowledge
Good commercial awareness
An interest to learn SQL

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