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Customer Service Representative
4 months ago
About Us:
Join Germany’s leading Islamic FinTech company as we expand into the UK market. We specialize in innovative ethical and Islamic-compliant financial solutions tailored for value based customers. At the forefront of ethical finance, we are committed to delivering exceptional customer experiences and pioneering growth in Islamic FinTech.
The Role:
We are seeking a dynamic and experienced Customer Service Representative to join our team in London's Canary Wharf. As a pivotal part of our customer service department, you will be responsible for fostering long-lasting relationships with our clients by providing first-rate service and support.
Key Responsibilities:
- Provide first-line customer support, answering queries and resolving issues with a focus on customer satisfaction.
- Handle customer complaints and escalate complex issues to the appropriate internal teams.
- Collaborate with the sales and technical teams to improve the overall customer experience.
- Maintain accurate records of customer interactions, transactions, feedback, and complaints.
- Contribute to team efforts by accomplishing related results as needed.
Requirements:
- Proven customer support experience or experience as a Client Service Representative with at least 2-3 years of.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent communication and presentation skills.
- Ability to read, write, and speak English fluently; additional languages are a plus.
- Bachelor’s degree in Business Administration, Communication, or related field is preferred.
We Offer:
- A chance to be part of a rapidly growing company with a meaningful mission in the financial sector.
- Competitive salary and benefits.
- Opportunities for personal and professional development.
- A dynamic and inclusive team environment.
How to Apply:
Interested candidates are invited to submit their CV along with a cover letter detailing their customer service philosophy and why they are interested in supporting Islamic-compliant FinTech products.
