Head of Operations

4 weeks ago

Sheffield, United Kingdom W Talent Full time

Job Title: Head of Operations Industry: Social Care Location: North East Salary: Up to £100K + Package Purpose The Head of Operations is responsible for the leadership of high quality, profitable care services across their region. The role drives delivery of customer experience and growth, commercial business performance and effectively manages key operational risks & compliance requirements. Responsibilities Customer & Operations Use customer insight and data to deliver excellent service and resolve escalated complaints. Lead day-to-day regional operations, ensuring consistency and high performance across all branches. Monitor KPIs and implement improvement plans to meet targets. Leadership Build, lead, and develop a high-performing Area Management team aligned to company values. Contribute to divisional leadership and support strategic decision-making. Oversee workforce planning, recruitment, performance management, and employee relations. Represent the organisation with external stakeholders including regulators, commissioners, and families. Quality, Risk & Compliance Partner with Quality teams to drive improvements, manage risk, and maintain strong regulatory ratings. Lead audits, investigations, and incident/complaint responses. Ensure effective processes, operational consistency, and out-of-hours service continuity. Commercial Develop and deliver the regional business plan aligned to divisional goals. Manage financial performance, growth, and cost control with the Finance Business Partner. Work with marketing and operations to maximise new business and support branch expansion. Key Metrics Headcount: ~1,250 | Customers: 2,500–3,000 Direct reports: ~5 | Revenue: £25–30m KPIs: Customer • People • Quality • Profitability Stakeholders Finance, Quality, Operations, ER, People Services, Recruitment • CQC/CIW • Local Authorities • Customers/Families Skills & Experience Multi-site leadership experience within care or similar sectors. Strong understanding of care regulations with a history of achieving “Good”/“Outstanding.” Quality-focused, commercially astute, and experienced in managing financial performance. Strong communicator and people leader with expertise in coaching, recruitment, and ER. Proven track record in delivering excellent customer service. Relationship builder, resilient change leader, and advanced IT (Excel) user. Full driving licence and willingness to travel/overnight stay. Desirable: Experience in LA/NHS-funded care, care rostering systems, Level 5 Leadership qualification.

  • Head of Operations

    4 days ago

    Sheffield, United Kingdom University of Sheffield Full time

    Are you interested in joining a world leading research centre? Do you want to be involved in the generation of new innovations and technologies to make things better, faster, cheaper and greener? We have an exciting opportunity for a Head of Operations to join our Machining Group at the University of Sheffield’s Advanced Manufacturing Research Centre...

  • Head of Financial Operations

    4 days ago

    Sheffield, United Kingdom University of Sheffield Full time

    Are you an experienced senior finance professional and a strong communicator who demonstrates effective leadership skills and champions collaborative working? This job could be just for you. This is a key leadership role that will deliver a Finance Operations function that is fit for purpose in the context of supporting delivery of the University’s...

  • Head of Operations

    3 weeks ago

    Sheffield, United Kingdom Clayton Davies Ltd Full time

    Our client is a leading wealth management firm dedicated to helping individuals, families, and businesses achieve their long-term financial goals. As they continue to grow, they are seeking a dynamic and experienced Head of Operations to join their leadership team and play a key role in shaping the next phase of their growth.As Head of Operations, you will...

  • Head of Operations

    2 weeks ago

    Sheffield, United Kingdom Clayton Davies Ltd Full time £125 - £150

    Our client is a leading wealth management firm dedicated to helping individuals, families, and businesses achieve their long-term financial goals. As they continue to grow, they are seeking a dynamic and experienced Head of Operations to join their leadership team and play a key role in shaping the next phase of their growth.Want to make an application Make...

  • Head of Operations

    4 weeks ago

    Sheffield, United Kingdom W Talent Full time

    Job Title: Head of OperationsIndustry: Social CareLocation: North EastSalary: Up to £100K + Package PurposeThe Head of Operations is responsible for the leadership of high quality, profitable care services across their region. The role drives delivery of customer experience and growth, commercial business performance and effectively manages key operational...

  • Head of Operational HR

    2 weeks ago

    Sheffield, United Kingdom Gleeson Full time £125 - £150

    # Head of Operational HR## Job IntroductionAs a key member of the HR Leadership Team, you’ll report directly to the Group HR Director, and work closely with the Head of Organisational Development and Head of Reward & Systems to deliver a joined-up people strategy that supports our growth and operational effectiveness.Is this the role you are looking for If...

  • Head of Operations

    6 days ago

    Sheffield, Sheffield, United Kingdom W Talent Full time £25,000 - £100,000 per year

    Job Title: Head of OperationsIndustry: Social CareLocation: North EastSalary: Up to £100K + PackagePurposeThe Head of Operations is responsible for the leadership of high quality, profitable care services across their region. The role drives delivery of customer experience and growth, commercial business performance and effectively manages key operational...

  • Head of Estate Operations

    7 days ago

    Sheffield, United Kingdom Only FE Full time

    Head of Estate Operations Salary £51,950 - £60,224 About us The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at...

  • Head of Transport Operations

    3 days ago

    Sheffield, United Kingdom CRP Group Full time

    CRP Group are working with a large Local Government Organisation based in South Yorkshire that are currently recruiting a Head of Public Transport Operations, who will have responsibility for overseeing the delivery of operational performance for the threemodes of public transport in South Yorkshire: bus, tram and rail. The Head of Public Transport...

  • Head of Operational HR

    2 weeks ago

    Sheffield, United Kingdom Gleeson Homes Full time £125 - £150

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Job IntroductionAre you a strategic HR leader with a passion for operational excellence and people-focused service delivery? We're...