Store Manager
3 weeks ago
Senior Store Manager NOAH Enterprise
Permanent
Full time
Benefits including 25 days annual leave plus bank holidays, pension following probation, and birthday leave after one year of service
We are delighted to be partnering with NOAH Enterprise, a charity supporting people struggling against homelessness and exclusion in Luton and Central Bedfordshire, to recruit a Senior Store Manager.
NOAH Enterprise seeks to help the most disadvantaged in the local community, providing a practical, empowering, and caring service to people who are struggling against homelessness and exclusion and have nowhere else to turn. Dedicated to recognising the potential in people who are at the margins of society and helping them realise it, NOAH Enterprise works with the whole person to find permanently and individually tailored pathways out of homelessness.
The consequences of the cost-of-living crisis and the aftermath of the pandemic mean that we expect to see increasing numbers of people seeking our help. Following the success of our new NOAH Enterprise store in Hitchin, the Senior Store Manager will manage a new NOAH Enterprise flagship store and maximise profits by ensuring exceptional customer service standards, correct pricing, stock and window displays, and the management of volunteers. They will also act as retail sales supervisor for 4 other NOAH stores and train staff and volunteers in consistent best practice.
Welcome customers warmly, maintain an inviting atmosphere, and train and oversee retail staff to deliver exceptional customer service.
Team Management and Motivation: Set and communicate targets to shop teams, motivating them to achieve goals. Promotions and Sales: Implement promotions in alignment with the guidance of the Retail Operations Manager. Back of House Management: Manage and control stock effectively. Maintain compliance with cash handling, security, health, and safety procedures and provide regular reporting to the Retail Operations Manager.
The Senior Shop Manager will have a minimum of three years' experience managing a charity or clothing retail store. The successful post holder will have experience in cybertil systems, an understanding of charity retail, and solid customer service experience. The role will be based in Hertfordshire where the new flagship store will be opening (exact location TBC). The successful post holder will need to take a flexible approach to working hours (within the scope of the agreed working week) and will need to work evenings and weekends on occasion. There is a TOIL policy in place for any additional hours worked. Occasional travel will be required for meetings, staff days, and training. You will have a full driving license and access to your own transport. All travel expenses for work will be covered.
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