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Business Support Assistant
4 months ago
To provide support to the Operational Management within Waste Water Services in the general day-to-day running of all activities within the Field Support Centres that delivers the Waste Water Service within the field.
We want to find ambitious, hard-working individuals with a strong desire to succeed within the business administration profession. This role will be paid a competitive apprentice starting salary of £17,065 for your first year's service, and will increase to £20,586 after 12 months with the company. You'll also be eligible for our internal bonus scheme, as well as any company-wide pay increases that are offered during this time.
What you'll be doing:- Completing a Level 3 Business Administration apprenticeship via our training partners
- Monitor WWS FSC Inbox and process telephone contacts as required
- Interact with the Central Service Centre and Source Contacts teams to ensure effective remote communications
- Monitor WWS FSC Alarm Group and process alarms with the support of the Maintenance and FSC Manager and wider management team
- Process DG7 contacts from the Service Compliance team, collate comments from relevant staff to provide feedback in accordance with agreed SLAs and escalate issues to the local management team as necessary
- Administer the production of effective schedules through liaison with the local management and operator teams. This will include jeopardy management of the intraday workbasket
- Schedule customer contacts and further works on behalf of the customer and network service team
- Liaise with the local management and operator teams in addition to the central teams to support the effective planning and scheduling of cyclical and responsive complex work, includes organisation of specialist plant and equipment through local suppliers and associated ordering processes
- Manage the interface with CRIMSON for the WWS operational management team, ensuring reports are flagged to appropriate managers for action and that the system is effectively updated and maintained
- Complete data entry for work programming, reporting and performance management using company software
- Support the team in consistently reaching the required Service Level Agreements
- Maintain effective administrative records relating to all Waste Water Services activities for the area. This includes but Is not exclusive to the following:
- reviewing missed appointment and ensuring necessary feedback for GSS payments
- UV records and returns
- entry and interrogation of feedback into ELLIPSE
- compiling timesheet data for and review rejection report
- work processing
- spreadsheets
- data input and retrieval
- chemical and fuel stock take returns
- Maintain and manage area issues including Stationary, Equipment registers and Purchase Orders
- Raise purchase and work orders for suppliers, Partners and Tech Services and enter receipts for deliveries
- Run routine and ad hoc reports as directed by area Management Team and distribute as required
- The coaching and mentoring required to support you in fulfilling your role, working towards becoming an independent engineer
- A structured induction and training programme, fully supported by the business
- Time for off-the-job training to attend college and/or support the apprentice programme
- Regular reviews between you, the college and the business to ensure you are receiving the support and knowledge you need to fulfil your role
- The opportunity to continue your training into Higher Apprenticeships
- Paid holiday leave – 23 days for your first year's service, to increase over time
- The opportunity to partake in the company’s Sharesave scheme
- Free car parking
- Company pension scheme and other perks
- Ideally, 5 GCSEs at grades 9 to 4 (A* to C) – but for the right person, this isn’t essential
- An ambitious mindset
- Good communication skills
- Proficient in Microsoft
- A strong work ethic
- The willingness to learn and develop
- A keen interest in engineering and how things work
Applications for these roles will close on Monday 6th November 2023 .
Please be aware we are expecting successful candidates to start with the business in January 2023.
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