Software/ Application Support Analyst
3 weeks ago
Role: Application Support Analyst (Payments software)
Luton (with potential to become hybrid after probation period)
Key Skills: Application support experience OR Super User level knowledge of payments software, Great customer service, SLA’s etc.
Why Apply: This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large, high-profile organisation. There is a lot of scope for personal development and career progression.
excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems / issues).
• a variety of user support queries across payments, BACS transfers, general ledger issues etc.
• with 3rd part suppliers of hardware and software to support reported faults where required.
years’ experience working with payment software either as a Super User OR in an Application Support role.
• software experience, (such as SAGE 200, BACS, ICON, Access, Civica Financials, Pay360 etc.
• interest in IT / technology including Super-User level knowledge of any accounting / payments / Receipting software.
• A basic understanding of SQL.
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