Telefoniczny doradca klienta. Elastyczny czas pracy.

The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.
To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with in accordance with the Support Code of Practice and Maintenance contracts. Manage assigned Incidents effectively and efficiently in accordance with Support processes and procedures
Keep customer information systems (Jira Service Desk) up to date with all incidents and any other relevant customer contact activity
Software application support
Working knowledge of SQL (PL/SQL preferred)
Good knowledge of general Oracle systems, training will be provided on the specific systems being used although an understanding of Oracle support would be beneficial
Excellent communication skills particularly with customer representatives in writing and verbally
A good understanding of ITIL and applying this framework to the working environment

We are proud of the benefits we offer employees of NEC Software Solutions 
~25 days paid holiday with the option to buy/ sell 
~4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
~ A Group Pension Plan 
~ A selection of flexible benefits to suit your individual needs 

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.