Manager, Functional Specialist, ServiceNow

Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Discover more about our ServiceNow capability at Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . In the Functional specialist role, you will partner with our clients and act as the bridge between our business stakeholders and our development teams. You will play a critical role across client delivery, driving workstream objectives, engaging with business stakeholders and working alongside solution architects to identify, design and deliver ServiceNow solutions that support our clients’ objectives. Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape. Work with our clients to determine and capture business requirements and translate into functional requirements for the ServiceNow solution. Provide ServiceNow Subject Matter Expertise, advising and guidance to business stakeholders on business practices and approaches regarding ServiceNow use and its functionality. Support in testing cycles, able to engage with the testing community and deliver effective testing cycles throughout the programme engagement. Demonstrate awareness of future road mapped ServiceNow features and functionality, and an understanding of potential impacts to emerging client designs. Overseeing the development and maintenance of core agile documentation and ceremonies (user stories, product/sprint backlog, sprint reviews etc.).. Work with business stakeholders and program peers to identify and address implications of target functional designs including considerations across operationality, maintainability, user experience and business change. Lead specific workstreams within an over overall programme/project in accordance and in adherence with the programme/project plan and align with Programme governance. Able to identify risk and issues and raise promptly through programme governance. Develop high quality design and facilitation material, and workshop material and presentation material. Support in the development of proposals, able to own key elements of the overall proposal. Able to support in commercial shaping of propositions, proposals and service offerings. As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit. Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business, shaping our community across our internal pillars. Extensive hands-on experience working (varying on grade) with ServiceNow in a functional or business analyst role, working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM or equivalent. Proven track record working in ServiceNow programmes of work for large enterprises including a strong understanding of service management processes including but not limited to IT, HR, Customer, and Finance. Understanding of the ServiceNow platform, applications and their functionality (forms, flows, rules, integrations etc.) and the business function in which they support. Proven experience in writing user stories, process documentation and functional specifications. Understanding of ServiceNow development practices and proficient in all phases of program delivery including Scrum/Agile frameworks. Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Experience in ServiceNow reporting, dashboard, performance analytics and platform analytics. Certified in ITIL v3/4 Foundation, or higher certifications. Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling. Connect to your business - Technology and Transformation If you want to help solve some of the biggest tech and transformational challenges around, join us. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. These controls provide important legal protection for both you and the firm. in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) Dan, Technology & Transformation For a full job description, please visit our online Deloitte Careers portal.