Customer Service Advisor
3 weeks ago
29 days holiday including public holidays plus additional days with service
Pension contributions
Referal bonus scheme
Enhanced parental leave
Enhanced sick pay
Talk to us about flexible working
VIP Awards colleague recognition scheme
Cycle to work scheme
Benefits App virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training paid for by the business
Opportunities for career progression About Us Steer Automotive Group is a trusted provider of automotive repair services, dedicated to delivering exceptional quality and customer satisfaction. With a team of experienced professionals, and a commitment to excellence, integrity, and innovation, we strive to exceed our customer and client expectations at every turn. As a leader in the industry, we are seeking a friendly and professional Customer Service Advisor to join our team and contribute to our continued success. About the Role We are currently seeking a Customer Service Advisor to serve as the first point of contact for our valued customers. In this role, you will be responsible for greeting clients, answering phones, scheduling appointments, and providing exceptional customer service. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering an outstanding customer experience. Responsibilities: Greeting customers in a friendly and professional manner
Answering incoming phone calls and directing them to the appropriate department or individual
Updating customers regularly with the progress of repairs
Updating CRM systems
Assisting customers with inquiries, concerns, and feedback
Maintaining a clean and organized reception area
Assisting with administrative tasks as needed, such as filing paperwork and updating records Requirements: Previous experience in a customer service or receptionist role preferred
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency in basic computer skills, including Microsoft Office Suite
Strong attention to detail and organizational skills
Ability to maintain a positive attitude and provide excellent customer service under pressure
Knowledge of automotive repair terminology and services is a plus but not required If you are a friendly and outgoing individual with a passion for providing exceptional customer service, we want to hear from you We look forward to reviewing your application
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