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Kirkcaldy Fife, United Kingdom Steele Charles Limited Full time

Steele Charles are delighted to have been retained with a multi-national import-export business in Fife. The organisation is seeking to hire an ambitious individual with a passion for sales and customer service.

To show a high level of competency and organisational skills working within a team environment providing a total quality service to internal and external customers. Ensuring that a professional representation of the company, its services and values with a positive can-do attitude are exhibited at all times.

* Managing existing and prospective customers to maximise product take up and sales opportunities.

* Taking incoming sales enquiries professionally and offering product advice as required.

* Processing sales orders quickly and accurately, working in line with company procedures.

* Keeping the data on the CRM accurate, updating number of machines and customer categories

* Handle customer complaints, provide appropriate solutions and alternatives.

Proven customer support experience or experience as a client service representative

* Strong phone contact handling skills and active listening

* Familiarity with CRM systems and practices

* Skilled in negotiation and dealing with complaints.