IT Helpdesk Service and Support

5 days ago

Malton North Yorkshire, United Kingdom Sofina Foods Europe Full time

Support critical systems and play a key role in digital transformation across our factory operations.
Company Pension Scheme
We are currently seeking a proactive and technically skilled IT Service & Support Technician to join our growing IT team. This role focuses on supporting factory IT and operational technology (OT) systems, delivering exceptional service to internal users, and contributing to continuous improvement initiatives.
If you’re passionate about IT, thrive in a manufacturing environment, and are eager to make a difference through smart technology support – this could be the role for you.
Serve as the first point of contact for IT incidents and service requests across the factory and office environments
Support the day-to-day functionality of factory systems, including stock management systems, labelling technology, and equipment software
Maintain data accuracy by setting up product codes and producing sample labels in preparation for production
Participate in a shared on-call rota to provide out-of-hours support as needed
Work both on the shop floor and in the office to resolve technical issues and keep operations running smoothly
Identify and propose internal improvements to enhance efficiency and user experience
Drive business process improvements by managing change and supporting implementation across systems
Deliver against agreed service-level metrics including response time, resolution rate, and customer satisfaction
Contribute to the continuous improvement of IT incident management and its integration with broader IT operations such as problem and change management
This role is ideal for someone with strong IT fundamentals, a customer-focused mindset, and a hands-on approach in an FMCG setting.
~ Previous experience in a support-based IT role – preferably within a manufacturing environment
~ Strong customer service focus with a proactive and approachable attitude
~ Demonstrable IT literacy and technical aptitude across various systems
~ Professionalism and ownership in handling service requests and system maintenance
~(Preferred) Familiarity with IT service desk tools and best practice standards
~ Why Sofina Foods?
Competitive rates
Online Benefits Hub
Life insurance
On-site parking
Company pension
Referral programme
Health & wellbeing programme
Sofina Foods isn't just a food company - It’s a place to build your future.
With a team of over 13,000 people across 40 sites in Canada and Europe, we're passionate about delivering quality meats and seafood products to consumers around the world.
Join a company where innovation, sustainability, and customer satisfaction drive everything we do. Our vision is bold: to be the most successful food company in the world. If you’re looking for a rewarding career in the food industry, there’s a place for you at Sofina Foods.
Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected.
We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Full-time
Sofina Foods

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