Customer Support Advisor

1 week ago

Oxford Oxfordshire, United Kingdom HAYS Full time €25,000

Customer Support Advisor - Oxford Your new company Our client in Oxford is currently looking for a Customer Support Advisor to join their team. This is an opportunity to join a friendly team and a rapidly growing company that can offer opportunities for personal and professional development. Your new role As a Customer Support Advisor, you will: Provide excellent customer service to suppliers handling enquiries, registrations, and renewals. Make outbound calls to suppliers and customers to explain the benefits of the services the company provides, helping them with the subscription process. Log and maintain records of customer contact, activity, and outcomes on the internal CRM system. Build and maintain strong customer relationships Work well within a team environment What you'll need to succeed You will be a driven and motivated individual who is able to work to deadlines and meet targets. You will maintain a personable and cheerful attitude when speaking to customers. You will have previous experience in a customer service environment and/or will be comfortable with customer contact through a high volume of calls. What you'll get in return This position offers a salary up to £25,000 (depending on experience) and a great benefits package including hybrid work (2 days on-site and 3 days at home), a performance related bonus scheme, and 25 days of Annual Leave per annum including 3 days between Christmas and New Year. You will also have access to a contributory pension scheme, paid compassionate leave, free car parking. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4570929

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