CRM Project Executive

3 days ago


London, United Kingdom Tribal Tech - The Digital, Data & AI Specialists Full time

Job Title: CRM Manager Location: London, UK (Hybrid)
Leading Digital Agency
We are seeking a data-driven and customer-focused CRM Manager to join our innovative digital agency in London. As a key part of our team, you will take charge of our CRM strategies, managing multi-channel campaigns that drive engagement, retention, and growth for our clients. You’ll work closely with cross-functional teams—creative, data, and client services—to create highly personalized experiences that build brand loyalty and optimize customer journeys.
Develop and Implement CRM Strategy : Design and execute a comprehensive CRM strategy across email, SMS, and in-app messaging to engage and retain customers.
Campaign Management : Manage end-to-end campaigns, including segmentation, targeting, testing, and reporting. Continuously optimize based on performance insights.
Build and optimize customer journeys to ensure a seamless and engaging user experience across all touchpoints.
Data & Insights : Analyze customer data to understand behaviors, preferences, and trends. Segmentation & Personalization : Leverage customer data to create dynamic, personalized campaigns that drive engagement and enhance the customer experience.
Automation & Efficiency : Develop automated workflows to streamline and enhance CRM processes, using tools such as Salesforce, HubSpot, or similar platforms.
Performance Analysis : Regularly measure and report on campaign performance metrics, including open rates, CTRs, conversions, and ROI. Collaboration : Work with the creative and content teams to ensure all CRM communications align with brand tone, style, and strategic objectives.
Compliance : Ensure all CRM activities comply with GDPR and other relevant data privacy regulations.
Experience : 2-5 years in CRM management, preferably within a digital or marketing agency environment.
Strong working knowledge of CRM and marketing automation tools (Salesforce, HubSpot, Marketo, or similar).
Highly proficient in data analysis, with experience using tools like Google Analytics, Excel, and data visualization platforms (e.g., Tableau).
Project Management : Strong organizational skills with the ability to manage multiple campaigns simultaneously.
Passionate about delivering a superior customer experience and driving engagement through data-driven insights.
Excellent written and verbal communication skills, with a knack for crafting engaging messages and presenting data insights.
Competitive Salary
Hybrid Working
Professional Development Opportunities
Health & Wellness Programs
If you're excited about using your CRM expertise to drive impactful customer experiences and want to be part of a forward-thinking digital agency, apply now


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