Arrears Specialist

6 days ago

Uxbridge Greater London, United Kingdom Pepper Advantage Full time

Are you a skilled Arrears Specialist looking to rise to a new challenge? Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London. We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors. This is a hybrid role, with the expectation of 3 days per week office attendance following a period of office based training. The initial training program will take place over two locations (Cheadle, Skipton or Uxbridge) and will require 2 - 4 weeks attendance. Following this, all training will take place at our Uxbridge office. As an Arrears Specialist, your key responsibilities will include: Delivering accurate and timely processing of mortgage administration activities Regular communication with customers who are experiencing payment difficulties Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc. Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale Essential Skills: Recent experience in a Collections role Experience in dealing with customers experiencing financial difficulties Prior exposure to operational loans, preferably in a mortgage context The ability to offer outstanding customer service The ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner Experience within the Financial Services Industry Excellent organisation skills Strong English verbal and written communication skills Great attention to detail An understanding of Consumer Duty A good understanding of regulatory requirements and the impact these have on the business Benefits: Benchmarked salary of £33,000 per annum Hybrid working Private medical insurance Salary Sacrifice Pension matched up to 8%25 days holiday per year + bank holidays EAP Enhanced maternity and paternity Wellbeing and Volunteering days Eye care contribution Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

  • Arrears Specialist

    3 weeks ago

    Uxbridge, United Kingdom Pepper Advantage Full time

    Job DescriptionAre you a skilled Arrears Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London.We are looking for candidates with outstanding customer service skills to deal with...

  • Arrears Specialist

    2 weeks ago

    Uxbridge, Greater London, United Kingdom Pepper Advantage Full time

    Are you a skilled Arrears Specialist looking to rise to a new challenge? Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London. We are looking for candidates with outstanding customer service skills to deal with the servicing...

  • Arrears Specialist

    2 weeks ago

    Uxbridge, United Kingdom Pepper Advantage Full time

    Job DescriptionAre you a skilled Arrears Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London.We are looking for candidates with outstanding customer service skills to deal with...

  • Arrears Specialist

    2 weeks ago

    Uxbridge, United Kingdom Pepper Advantage Full time

    Are you a skilled Arrears Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London.We are looking for candidates with outstanding customer service skills to deal with the servicing of...

  • Arrears Specialist

    2 weeks ago

    Uxbridge, United Kingdom Pepper Advantage Full time

    Are you a skilled Arrears Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London.We are looking for candidates with outstanding customer service skills to deal with the servicing of...

  • Arrears Specialist

    6 days ago

    Uxbridge, United Kingdom Pepper Advantage Full time

    Are you a skilled Arrears Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London.We are looking for candidates with outstanding customer service skills to deal with the servicing of...

  • Arrears Specialist

    6 days ago

    Uxbridge, United Kingdom Pepper Advantage Full time

    Are you a skilled Arrears Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London.We are looking for candidates with outstanding customer service skills to deal with the servicing of...

  • Arrears Specialist

    2 days ago

    Uxbridge, United Kingdom Pepper Advantage Full time

    Are you a skilled Arrears Specialist looking to rise to a new challenge?Ensure all your application information is up to date and in order before applying for this opportunity.Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge,...

  • Arrears Specialist

    2 days ago

    Uxbridge, United Kingdom Pepper Advantage Full time

    Are you a skilled Arrears Specialist looking to rise to a new challenge? Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London. We are looking for candidates with outstanding customer service skills to deal with the servicing...

  • Arrears Specialist

    7 hours ago

    Uxbridge, United Kingdom Pepper Advantage Full time

    Overview This range is provided by Pepper Advantage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Pepper Advantage Are you a skilled Arrears Specialist looking to rise to a new challenge? Pepper Advantage is one of the leading loan servicing companies...