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Deputy Store Manager

4 months ago

Gloucestershire, United Kingdom ScS Full time €35,000

We’re looking for a Deputy Manager to join our Retail Sales team in Gloucester.

As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence.

You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.

As a Retail Deputy Store Manager you can earn up to £35,000 with your OTE.

What does the role involve?

  • Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to be their best
  • Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
  • Ensuring expert knowledge throughout the store team on ScS Flooring and Furniture, holding regular training sessions on all products and services
  • Supporting the recruitment, onboarding, management and development of the team
  • Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
  • Supporting colleagues with customer orders and finance applications
  • Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
  • Continuously identifying opportunities to make improvements which will optimise the operational running of the store
  • Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
  • Ensuring that all colleagues are accountable for branch audit, banking and finance checks

What qualities are we looking for?

  • Enthusiasm and passion to drive the business forward and personally succeed
  • Customer focus with a passion for delivering first class customer service
  • Excellent communication and interpersonal skills
  • The ability to drive performance and manage difficult conversations when needed
  • A desire to learn, grow and progress
  • Inquisitive, ever-questioning and ever-improving
  • Friendly, flexible, reliable, honest and a strong work ethic
  • A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
  • Experience in leading, motivating and coaching a successful sales team

What’s in it for you?

  • Basic salary of £27,000 plus an OTE of £35,000
  • Three weekend days off a month
  • Sodexo employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more
  • Competitions and incentives
  • Generous holiday allowance
  • Medicash – low cost health plans
  • Virtual GP – Access to a GP service 24/7
  • Career progression
  • Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
  • Share Incentive Plan
  • Salary finance scheme
  • Discount on ScS Furniture and Flooring
  • Pension
  • Cycle to Work scheme
  • Long service awards