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IT Support Analyst

4 months ago

Manchester, United Kingdom Hays Full time

Prestigious opportunity for an IT Support Analyst within a pioneering technology team based in Manchester City Centre. Following a period of significant growth and expansion, we are seeking an ambitious individual to join our success story

As one of a team of IT Support Analysts on our Service Desk, you will be responsible for:-

  • First point of contact support to all users via telephone, email and face to face
  • Working with the Service Management systems to agreed SLAs
  • Maintenance and support of IT systems, hardware and applications as well as IT Project work
  • Resolving or escalating user incidents or queries within SLA and KPI timescales
  • Taking ownership of requests and managing through to resolution
  • Performing user and server related administration
  • Supporting Windows Desktop 10-11, Citrix XenApp/XenDesktop.
  • Desktop PC, Terminal and Laptop support, Mobile device and Printer support.
  • Local Area Networking support including local cabling/patching to switches.
  • Additional paid overtime as part of an out of hours rota, when required.

If you possess a combination of some of the following skills then LETS TALK

  • Previous experience providing IT Support in a professional services environment.
  • Experience in a Service Desk environment working within SLA and KPIs.
  • Windows Server awareness.
  • Active Directory user configuration experience.
  • Ability to work as part of a team, supporting other team members.
  • Excellent problem solving and analysis skills with good attention to detail.
  • Proactive, ability to be self-motivated and effectively manage own workload.
  • Technical understanding of current leading technologies, suppliers and industry terminology.
  • Awareness of Microsoft 365 and willingness to gain an expertise in core systems and applications.

In return you will be rewarded with ongoing career development and training in an enviable office based, team environment.