Operations Coordinator
3 weeks ago
Oceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe.
Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450 marquee and boutique ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, the Panama Canal, Tahiti and the South Pacific in addition to the epic 180-day Around the World Voyages.
There is also a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.
Free car parking nearby
~ Pension Scheme
~ Private Medical
~ Development Opportunities, partnered with Dale Carnegie
~ Appreciation Bonus
~Discounted Cruise Programme
~25 days paid holiday + 8 Bank Holidays
~ Bus Discounts
This role will be based in our office in Southampton on a 3:2 basis with Mondays and Fridays working from home.
The Air Operations Coordinator is a key role within the Guest Services team of Oceania, providing information & booking of air services to the internal Guest Services team in the UK office as well as servicing calls from the Outbound Team based in Miami. This is an extremely varied role which not only includes air related activities, air pricing & planning and Staff Travel but also organising and managing special departures for our bespoke Concierge Collection land packages. We always aim to deliver an exceptional level of Customer Service and respond to all incoming calls & emails in a timely manner, delivering highly accurate work to ensure profitability and company goals and be flexible in approach to all tasks. The team also provide our critical Out of Hours Emergency Telephone service, covering Oceania & Regent, delivering round the clock assistance for guests travelling to and from our ships. To include correct fare and all applicable taxes, fees & charges.
Accurately process refunds of fares and taxes to ensure the companies liabilities are kept to a minimum.
Airline Contracts & Pricing:
Identify which airlines offer best price and flight options for each route and collate information to provide to the reservations departments.
Includes ad-hoc requests. Ensure awareness of tactical and special offers released by the airlines and identify ways to promote these to the reservations departments.
Build all pricing for air arrangements and prepare spreadsheets for upload by US office into NVS.
Monitor sales to minimise exposure to penalties from the airlines. Pull reports from GDS (Sabre) and from Reservation system (NVS) to assist with quality check, hotel and transfer manifests for the ships and our US office.
Using GDS (Sabre’s) back-office system to ensure all ticket details are stored in the database and pull relevant information from the system to assist with BSP reconciliation
UK Exclusives & Sales Promotions – Concierge Collection
Special offer cruise fares Work with special offer cruise fares supplied by US office to add extra value to the cruise package (Concierge Collection).
Distribution of cruise pricing received from US office.
Check special offer fares received from US office.
Liaise with revenue management to build promotions in Reservation system (NVS) and maintain reports of bookings figures.
Pull reports from Reservation system (NVS) for specific cruises and quality check all flight, transfer and forced-overnight accommodation details.
Ensure flights booked match Reservation system (NVS) and all OSI remarks are correct as per the airline’s contract.
Shore to ship manifest updates (pre/post transfer arrangements).
Work daily GDS (Sabre) queues to ensure all bookings within ticketing queue are checked and entered onto air analysis spreadsheet and correct ticketing deadlines are assigned.
Corporate Travel Requests
~ Book and ticket all corporate travel requests from staff within the company for company business only to include air, hotel and UK transfers. Ensure correct approval is obtained and staff are adhering to company policy
Provide 24-Hour emergency cover, on a rota basis, for both Oceania & Regent Seven Seas UK/EMEA guests.
Mobile phone and access to reservations systems will be provided.
Working knowledge of MS Office applications, including Excel and Word
Demonstrates resilience and flexibility to business needs
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