Operations Technical Specialist

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.
Role: Technical Operations Specialist UK
Department: Service Centre Team - Customer Excellence
Office: London
Global Service Centre Manager (based in LA)
We are seeking a versatile and detail-oriented Technical Operations Specialist / Hardware Technician to join our fast-paced and collaborative team. In this hybrid role, you'll operate at the intersection of hands-on hardware diagnostics and broader technical operations. You'll play a key role in managing customer server returns, performing repairs, and supporting internal systems and hardware infrastructure.
Beyond repair and maintenance, you'll contribute to operational excellence by overseeing stock management, procurement, shipping logistics, and technical documentation. You'll also support internal teams, assist in system upgrades and optimizations, and maintain custom media server racks across varied A/V setups. Diagnose, repair, and upgrade Disguise media servers and custom hardware systems.
Maintain and repair custom Disguise media server racks
Maintain and track inventory using spreadsheets and internal tools.
coordinate logistics with shipping partners.
Support the Customer Excellence & Support teams through collaborative technical problem solving and by travelling to customer sites for on-site repairs & upgrades.
Execute procurement processes, manage stock levels, and monitor incoming/outgoing assets.
Support internal IT infrastructure and contribute to system reliability and efficiency improvements.
Provide technical assistance to service and integration partners within our global network.
3+ years of hands-on experience in hardware repair, diagnostics, or a technical support role.
~ Proven experience with desktop support (Windows), including system upgrades and performance tuning.
~ Prior work involving media server racks, A/V hardware, or related technical equipment.
~ Experience working with or supporting hardware service centers, technical vendors, or third-party repair networks.
~ Background in managing procurement, inventory tracking, and logistics operations.
~ Experience delivering technical training or onboarding sessions, especially in a partner or customer-facing capacity.
~ Comfortable working in fast-paced, multi-project environments with cross-functional teams.
~ Bonus: Experience in a broadcast, live events, or entertainment technology settings

One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Inclusion and Equity matter at Disguise. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.
We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
Hybrid working between home and our offices (dependent on role and location)
Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
Training, coaching & mentoring