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Business Systems Manager
2 months ago
Job Title: IT Business Systems Manager Location: We are a leading Managed Service Provider (MSP) based in Manchester, dedicated to delivering exceptional IT services and solutions to a diverse client base. Our commitment to innovation and excellence ensures that we stay ahead in a competitive market, providing top-notch support to our clients.
As the IT Business Systems Manager, you will be responsible for overseeing and managing our internal Professional Services Automation (PSA) systems (Datto / Autotask), ensuring they effectively support business operations and drive growth. Your role will involve identifying, implementing, and maintaining business processes within the PSA that enhance efficiency and deliver measurable results.
Project Leadership: Lead system upgrades, new implementations, and process improvements, ensuring seamless integration and minimal disruption to operations.
• Stakeholder Collaboration: Work closely with internal departments to understand their IT needs and implement solutions that enhance business operations.
• Vendor Management : Manage relationships with software providers, including negotiating contracts and ensuring optimal service delivery.
• User Support and Training : Provide training and support to staff to maximise the effective use of IT systems, including the creation of user guides and documentation.
• Data Management: Ensure all company data within the CRM is accurate, up-to-date, and properly maintained.
• Risk Management: Identify and mitigate system-related risks, ensuring business continuity and robust data security measures.
• Produce detailed IT reports for senior management, highlighting key metrics, system performance, and project statuses.
Experience: Several years of experience in an MSP or similar environment, with a strong background in systems administration and project management.
• Project Management: Proven experience in leading IT projects from conception through to implementation and ongoing support.
• Ability to work collaboratively with cross-functional teams to achieve business objectives.
• A passion for continuous learning and professional development.
