Learner Experience Manager

2 days ago


Swadlincote Derbyshire, United Kingdom Fuel Learning Full time

Learner Experience Manager | Hybrid - Swadlincote | £32,000
At Fuel Learning, we are committed to nurturing leadership excellence and empowering individuals to reach their full potential through our comprehensive apprenticeship programmes. We believe that tailored leadership coaching and support are essential to unlocking the leadership potential of our learners.
This fast-paced role sits at the heart of our apprenticeship programmes. You’ll coordinate learner activity, keep progress on track, and use digital systems to ensure every learner gets the support they need to succeed. Working closely with Leadership Coaches and key stakeholders, you’ll monitor performance and help drive timely, high-quality completions. If you’re an experienced administrator and passionate about supporting people to achieve their goals, this role puts you right at the centre of learner success.

Use digital systems to manage and communicate with learners, ensuring smooth programme coordination.
Develop and maintain project templates to track and report programme mobilisation accurately.
Monitor attendance and task completion, identifying learners needing support and collaborating with Leadership Coaches to implement interventions.
Support the Head of Apprenticeships in maximising Leadership Coach efficiency.
Build strong working relationships with Leadership Coaches, supporting them in identifying and addressing off-track learners.
Track and report on progress review attendance and line manager engagement.
Escalate learner concerns and issues weekly to the Account Manager.
Identify trends across learners, Leadership Coaches, and line managers, reporting insights to the Apprenticeship Manager.
Ensure learner records, including line manager details and site locations, remain accurate and up to date.

Strong proficiency in digital systems, particularly Microsoft Excel and Monday.com.
Ability to analyse learner data and implement proactive solutions.
Experience managing multiple priorities within a fast-paced training or apprenticeship environment.

33 days annual leave (inc. bank holidays and extended Christmas break).
~ Hybrid working arrangement
~ Comprehensive benefits package.


We are committed to promoting equality and diversity within our organisation and encourage applications from all sections of the community.



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