Application Analyst

4 weeks ago

Glasgow, Glasgow City, United Kingdom Idox plc Full time

Application Analyst

Local Government Software

Home Based, with occasional travel

About the role

Are you a tech-savvy problem solver with a passion for providing top-notch customer service? We are looking for IT focused candidates to join our dynamic Hosting team within the Local Government Software Division. As an Application Analyst, you will be joining a tight knit team, delivering high-quality hosting solutions, ensuring service continuity and working hard to uphold customer satisfaction. We are particularly looking for someone with a background in supporting customer applications in a Microsoft Windows based environment, who loves to stay at the forefront of technology, and who will excel in troubleshooting, and enhancing our client service.

We are seeking someone who understands the unique benefits and challenges of Hosting Services within the public sector market. If you have experience with Idox products and implementations, or similar products, please highlight this in your application, along with how your experience aligns with the job specifications below. Importantly, if you have a solid understanding of Local Government infrastructure and are eager to apply your skills in the private sector to advance your career, we are excited to hear from you

Key responsibilities:

  • Application Expertise: Offer expert guidance, troubleshooting, and advocate best practices for deploying client-server and web applications in a windows server environment.
  • Incident Resolution: Lead incident management and escalations, ensuring the delivery of timely, high quality updates to customers.
  • Customer Onboarding Collaboration: Collaborate with project management and delivery teams to streamline the onboarding of new customers efficiently.
  • Build Standard Compliance: Uphold and rigorously maintain system build standards within the environment.
  • Service Desk Collaboration: Work closely with the service desk team to provide robust support for Idox applications on hosted platforms.
  • Innovative Solutions Creation: Develop and implement innovative solutions to enhance the efficiency and proficiency of service provisioning.
  • Information Security: Adherence to Idox policies and protocols to ensure safety of customer and Idox data.
  • Continuous Learning: Stay abreast of emerging technologies through continuous professional development.

To be successful, you should bring:

  • Application Support Experience: minimum 3 years' experience of supporting client-server back-office and web-based systems (Apache; IIS).
  • Database Proficiency: Exhibit experience with relational databases like Microsoft SQL Server and Oracle.
  • Windows Server Environment: Understand the key workings of Windows Server in terms of running and supporting applications.
  • Scripting Expertise: Showcase a proven track record in creating scripts using languages such as SQL (queries; joins), PowerShell (log analysis, automation and troubleshooting), Python, and VBS.
  • Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare.
  • IT Service Management: Incident, problem and change management experience within an ITIL environment.
  • Networking Skills: Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls) to address connectivity problems and work efficiently with network teams.
  • Security Awareness: Knowledge of cybersecurity best practices and an understanding of security measures in hosted and on-premises environments.
  • Monitoring and Analytics: Experience with monitoring tools (e.g. PRTG and Zabbix) to proactively identify and address issues.
  • Problem-Solving Skills: Showcase strong troubleshooting skills, with the ability to diagnose, resolve and document complex issues effectively.

Additional desirable skills:

  • Local government background: Experience working in or for Local Government in an Application support environment.
  • Project Management: Basic project management skills to coordinate tasks, timelines, and resources effectively, especially when working on customer onboarding projects.
  • Soft Skills: Strong interpersonal skills, teamwork, adaptability, and the ability to work well under pressure, particularly in a fast-paced environment with changing priorities.

About Idox

Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments.

Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.

We employ around 660 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.

#J-18808-Ljbffr

  • Application Support Analyst

    1 day ago

    Glasgow, Glasgow City, United Kingdom KPMG-UnitedKingdom Full time

    Job description Application Support Analyst KPMGKPMG is one of the world's leading professional services organisations delivering Advisory services to thousands of clients including some of the largest multinationals, best-known brands and public bodies.Tax and Legal Technology TeamCurrently KPMG Tax and Legal provide services to some of the world's largest...

  • Application Support Analyst

    1 day ago

    Glasgow, Glasgow City, United Kingdom KPMG Full time

    The Role Working as an integral part of the Application Support team, you will work closely with Support Analysts, Software Developers, Product teams, Service delivery teams & 3rd party suppliers to ensure the smooth running of key client assets across Tax & Legal. We are looking for someone with a background in technology, ideally to degree level to...

  • Application Support Analyst

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Barclays UK Full time

    Join us at Barclays as an Application Support Analyst, where you'll take part in the evolution of our digital landscape, driving innovation and operational excellence. You'll play a pivotal role in production support, working directly with colleagues across the business. This position offers an exciting entry point into Tech Services, with exposure to...

  • Criminal Intelligence Analyst

    18 hours ago

    Glasgow, Glasgow City, United Kingdom Police Scotland Full time

    Job advert The purpose of this role is to perform a Criminal Intelligence Analyst Role within Police Scotlands Intelligence Support function undertaking research and analytical assessment on a wide range of data, information and crime intelligence in support of the operational requirements of the unit, division or department as they impact at a...

  • Senior Criminal Intelligence Analyst

    5 days ago

    Glasgow, Glasgow City, United Kingdom TN United Kingdom Full time

    Client:Police ScotlandLocation:Glasgow, United KingdomJob Category:OtherEU work permit required:YesJob Reference:ba82a3a44131Job Views:7Posted:02.04.2025Expiry Date:17.05.2025Job Description:Job advertThe purpose of this role is to perform a Senior Analyst role within Police Scotland's Intelligence Support function, assisting the Analyst Co-ordinator in the...

  • Senior Criminal Intelligence Analyst

    1 day ago

    Glasgow, Glasgow City, United Kingdom Police Scotland Full time

    Job advert The purpose of this role is to perform a Senior Analyst role within Police Scotlands Intelligence Support function, assisting the Analyst Co-ordinator in the supervision, instruction and development of analyst staff to ensure successful delivery of criminal intelligence analysis provision at divisional or departmental level in support of...

  • Performance Analyst

    1 day ago

    Glasgow, Glasgow City, United Kingdom Oceanic Full time

    Applicant PortalJob Details: Performance AnalystVacancy Name: Performance AnalystVacancy No: VN14100Employment Type: PermanentLocation: United KingdomWork Location: GlasgowWho are V? As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the...

  • Application Support Analyst

    1 day ago

    Glasgow, Glasgow City, United Kingdom Evelyn Partners Full time

    Company Description Evelyn Partners is the UK's leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and...

  • Uniface Support Analyst

    23 hours ago

    Glasgow, Glasgow City, United Kingdom O.C.S. Consulting Plc Full time

    Job Description Uniface Support Analyst Permanent/Contract £45K-60K/up to £450 per day - Mostly remoteLeading IT Consultancy with offices in UK, Netherlands, Belgium and Switzerland, is looking to recruit Uniface Support Analysts with some Uniface Development experience. We deliver a range of services from IT Consultancy, Software Project Development and...

  • IFS Functional Analyst

    1 week ago

    Glasgow, Glasgow City, United Kingdom Ernest Gordon Recruitment Limited Full time

    Job Description IFS Functional Analyst (Progression to Business Systems Analyst) £50,000 - £55,000 + Hybrid + 30 Days Holiday + Progression + Training + Benefits Glasgow, ScotlandAre you an IFS Functional Analyst, IFS Developer or similar looking for a role that provides direct progression to a Business Systems Analyst position, offering training on Power...

  • Business Systems Analyst

    1 week ago

    Glasgow, Glasgow City, United Kingdom Kozmolina Full time

    Join to apply for the Business Systems Analyst role at Kozmolina, Magma International.Business Systems Analyst to join a successful Transport & Logistics company.Experience of Transport Management Systems is essential for this role.The Business Systems Team was recently established to focus and drive Business Systems Support, continuous improvement, and...

  • Legal Billing Analyst

    23 hours ago

    Glasgow, Glasgow City, United Kingdom FPSG Full time

    Legal Billing AnalystPermanent, Glasgow Hybrid working in Glasgow City CentreFPSG seek legal billing specialists, this is a fantastic career forming opportunity to join an International Organisation who have chosen Glasgow as the site for their new Global Business Centre. A centre that will form the core of their back-office functions world-wide, offering...

  • Business Analyst

    1 day ago

    Glasgow, Glasgow City, United Kingdom Sword group Full time

    Join to apply for the Business Analyst role at Sword GroupSword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business...

  • Finance Analyst

    1 day ago

    Glasgow, Glasgow City, United Kingdom Heathrow Full time

    Please note this is a 12-month secondment based in GLASGOW. In this newly created position working in our finance team at Heathrow's Business Service Centre based in Glasgow, the Finance Analyst – Capital Accounting will have the chance to gain exposure right across our business working with a wide variety of stakeholders to provide an interim solution...

  • Senior SOC Analyst

    5 days ago

    Glasgow, Glasgow City, United Kingdom Head Resourcing Ltd Full time

    Senior SOC AnalystOccasional Travel to either Newcastle or GlasgowUp to £50,000 + 43.5 days annual leave + up to 20% pensionHead Resourcing are currently working with one of our major financial services clients to recruit a Senior SOC Analyst. This role will form part of our clients Cyber Detect and Respond team and be responsible for monitoring information...

  • Operations Analyst

    5 days ago

    Glasgow, Glasgow City, United Kingdom Robert Walters Full time

    Operations Analyst (15345) Glasgow, ScotlandOperations AnalystLocation: GlasgowKeywords: Operations, Analyst, Risk Management, Financial ServicesOur client is seeking a dedicated and knowledgeable Operations Analyst to join their team. This role offers an exciting opportunity to work in a fast-paced environment, with a constantly evolving agenda. The...

  • Supply Chain Systems Analyst

    1 week ago

    Glasgow, Glasgow City, United Kingdom Kozmolina Full time

    Join to apply for the Supply Chain Systems Analyst role at Kozmolina, Magma International.Supply Chain Systems Analyst to join successful Transport & Logistics company. The Business Systems Team was recently established to focus and drive Business Systems Support, continuous improvement, and digital operation strategy across all sites, depots, distribution...

  • Supply Chain Systems Analyst

    1 day ago

    Glasgow, Glasgow City, United Kingdom Kozmolina Full time

    Join to apply for the Supply Chain Systems Analyst role at Kozmolina, Magma International.Supply Chain Systems Analyst to join successful Transport & Logistics company. The Business Systems Team was recently established to focus and drive Business Systems Support, continuous improvement, and digital operation strategy across all sites, depots, distribution...

  • IT Business Analyst

    2 days ago

    Glasgow, Glasgow City, United Kingdom Head Resourcing Ltd Full time

    IT Business AnalystContract to March 2026GlasgowOutside IR35£450-£500 per dayA new Business Analyst contract has just arisen within a Glasgow based Client we've worked with for many years now.Supporting a portfolio of projects, the successful candidate will work closely with Project Managers & Solutions Architects to produce High Level Solution Design...

  • IT Business Analyst

    1 day ago

    Glasgow, Glasgow City, United Kingdom Head Resourcing Ltd Full time

    IT Business AnalystContract to March 2026GlasgowOutside IR35£450-£500 per dayA new Business Analyst contract has just arisen within a Glasgow based Client we've worked with for many years now.Supporting a portfolio of projects, the successful candidate will work closely with Project Managers & Solutions Architects to produce High Level Solution Design...