Customer Operations Business Analyst

5 days ago


Glasgow, United Kingdom IRIS Software Group Full time

International Business Operations Analyst Location: Glasgow - Hybrid (2 days in office, 3 days from home)
Reporting to: Team Lead International Shared Service
About IRIS Software Group
IRIS Software Group is one of the UK’s largest privately held software companies. Our purpose is to be the most trusted provider of mission-critical software and services, empowering our clients to succeed with ease and accuracy. We serve over 120,000 customers globally, including top UK and US accountancy firms, and help businesses and schools focus on what matters most.

We’re looking for an International Business Operations Analyst to join our dynamic HR Consulting and Payroll teams at IRIS HR Consulting. In this key role, you’ll provide administrative support across our Compensation & Benefits, HR Solutions, and Payroll teams, ensuring we deliver world-class service to our clients.

Compensation & Benefits Team Administration:
~ Maintain and update client benefit data using Excel.
~✉️ Enter and manage employee data in HR software and client systems.
Create and manage workflow processes for our clients using HR software and CRM.
Provide client training and run reports to ensure smooth operations.

Professional Support:
Manage annual tasks, user maintenance, and CRM administration.
Minimum 1 year of HR or Payroll Administration experience.
~ Familiarity with HRIS and CRM systems, and experience with global companies.
~ High proficiency in Excel and the Microsoft Office suite.


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