Information Technology Support Engineer
1 month ago
Responsibilities:
- Support staff with hardware and software problems, servers and other systems (as required) – Windows 10, Windows 11 and Windows server 19, Mac OS (beneficial), photocopiers and printing management software.
- Onboarding of new starters (IT induction, access card preparation, SharePoint access, mailbox preparation, MFA, Mobile device management - Microsoft Intune)
- Off boarding of leavers
- Monitoring and maintaining equipment inventory, flagging requirements for new equipment.
- Oversee company mobile phones: costing, devices, users, etc.
- Oversee endpoint and network security – Unifi Firewall and switches.
- Oversee the email server and associated systems (email signatures, email security, etc.) – Microsoft Exchange.
- Managing WFH and office equipment (ensuring all office equipment is in working order and desks are appropriately equipped, keeping the IT equipment list updated etc).
- Looking after the telephone system (setting up new users, resolving and escalating any issues)
- Assisting with roll out of new systems/servers/technologies
- Supporting the Audio Visual set up in the office (All meeting rooms) - Microsoft Teams Room/ PC and audio/video meeting room set.
- Managing Microsoft 365 Environment (Azure, Microsoft Defender, Teams, SharePoint and any associated products)
- Coordinating disposal of old IT equipment
- Providing technical support on-site or via remote-access systems.
Requirements:
- Bachelors degree in information technology or computer science.
- Proven work experience as a technical support engineer.
- At least 3-4 years of experience
- Knowledge of web services, API, and IP-based protocols.
- Experience with scripting languages (beneficial but not essential)
- Knowledge of computer hardware and networking systems.
- Good time management skills.
- Good interpersonal skills.
- Abiolity to troubleshoot complex hardware and software issues.
- Excellent written and verbal communication skills.
- Ability to think critically.
- Teamwork skills.
- People skills – Patience and empathy.
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