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Desktop Support Engineer

4 months ago

yeovil, United Kingdom Global Technology Solutions Ltd. Full time

Desktop Support Engineer

Location: Yeovil

Salary: £29,290


Requirements: must either hold or be able to obtain SC security clearance, British nationals only


The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant.


This is a full-time, permanent position working 08:00 – 17:30 Monday to Thursday and 08:00 – 16:00 on Fridays


As a Desktop Support Engineer your role will involve:

• Desktop / Laptop / VDI build, configuration and deployment to end users

• Software installation / deployment

• Smartphone deployment

• Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls

• Hardware installation / upgrade / break fix for desktop, laptop, and server

• Smartphone support

• Service Desk cover as required

• Assisting with customer projects


What we're looking for:

• Full UK driving license is essential to provide support across the large site and surrounding satellite sites

• Microsoft Windows 7 and 10 Operating Systems – Deployment, configuration and support

• Microsoft Office 2010 onwards

• Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role

• Knowledge of Microsoft SCCM and OS / Application deployment

• Good verbal communication: ability to communicate to all levels

• Good written communication: concise and accurate call logging, documentation and email correspondence

• Good time management / organisational skills

• Work well as part of a team or independently

• Driving licence essential to provide support across the large site and surrounding satellite sites


Desirable skills / qualifications:

• Microsoft Windows 7/10 training and certification

• Active Directory management

• Understanding of SCCM

• Understanding of Mobile Iron or similar mobile device management platforms

• Understanding of McAfee EP


As an Company Employee you will benefit from:

• Flexible benefits including, medical insurance and eyecare vouchers

• Company pension scheme

• Income protection after 6 month’s service

• 23 days holiday raising to max 25

• Option to purchase / sell additional holiday

• Life insurance

• Employee Assistance Programme


If you have the skill required, apply now