Store Manager

3 weeks ago


London, United Kingdom Fanatics Inc. Full time
As Store Manager, you will be responsible for supporting your store teams to drive sales, profit, growth, standards, and first-class customer service by inspiring and leading your teams.

Responsibilities:

Sales:

To maximise sales through effective management of your store team
To adjust use of floor space to maximise sales potential
To set and agree sales budgets with your line manager and perform regular reforecasts of said budgets

Customer:

To ensure that your store provides the highest level of customer service
To develop skill gaps across team to ensure high mystery shopper results
To deliver first class visual merchandising in your store and consistently do so
To maintain the highest standards of presentation at all times

Costs:

To regularly monitor and review all store-related costs across your store
To minimise all areas of loss in order to maximise profitability
To manage payroll within budgets set
To put strict procedures in place in order to minimise stock loss for the business

Security:

To ensure all company policies relating to cash handling are adhered to
To conduct four full audits per year
Responsible for all aspects of security within your store, including sub contracted security guards
To monitor all, till activity in your store and carry out regular security checks on all members of staff in order to minimise stock loss

Operations:

Work with key head office functions to ensure appropriate replenishment to your store takes place, particularly during peak trading periods and around match days
Work with the warehouse teams to ensure effective delivery schedules
Ensure smooth daily routine for operational management of people and products

Marketing:

To work with the marketing team to ensure effective execution of product launches, events, POS and all other associated marketing activity.

People Management:

To develop and manage all staff within the store
To carry out performance management tasks in an effective and clear way
To deliver all aspects of the people management calendar in a clear and professional way
To carry out disciplinary, grievance and capability processes in an effective way

Knowledge & Experience:

Successful track record of “hands on” retail management in a shop floor environment
Ability to build strong relationships both internally, and also with external partners
Proven track record of people management
Experience of effective allocation of resource
The ability to manage with autonomy
Evidence of great merchandising skills
Knowledge of the collectibles, breakers and trading card market
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