Managed Services Lead

4 weeks ago

Greater London, United Kingdom TEKSELECT LIMITED Full time

A Leading Salesforce ISV in their space is growing TekSelct has partnered with them to support this growth as we look to hire a Managed Services Lead to work with their existing customers.


The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Required

  • Salesforce Ecosystem Experience
  • Hands on experience in handling L2 Production Support for Salesforce Platform
  • Hands-on experience in understanding Salesforce Customizations using Apex, Lightning Aura, Lightning Web Components
  • Salesforce.com Admin,
  • Sales/ Service cloud certification is added advantage


Prefered

  • The job holder must have proven ability to work with a variety of customers in the IT Consulting and SaaS Software verticals.
  • Previous Customer Service /Support experience within a business to business environment (Process adoption and critical customer service tasks are highly desirable).
  • Proven successful delivery of SLAs, time lines, Customer service queues for a product or service
  • Proven and effective organizational, scheduling and customer follow up skills in a customer focussed role
  • Ability to multi-task with little supervision
  • Excellent communication skills (both written and verbal)
  • Proven ability to troubleshoot issues quickly and effectively
  • Strong collaborator and Team Player
  • Experience with Salesforce applications What Else Would Be Great
  • Previous experience building and growing Managed Services Revenues via offering design and refinement
  • Previous experience of supporting software deployment (Financial and or Project/ Resource Management highly desirable but not essential)
  • Relevant industry experience in High Tech/Enterprise Software
  • An understanding of implementation and or project management theory would be advantageous


On offer is an above average Remuneration package, uncapped earning potential and an opportunity to work at one of the best Salesforce ISVs in the UK

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