Account Manager

1 month ago


Liverpool, United Kingdom Concentrix Full time

The Associate, Account Management oversees a team of analytic staff, developing the analytic strategy in support of call center performance improvement initiatives. This position oversees a team that assesses processes having a negative impact on customer satisfaction scores and other key metrics and oversees the design and implementation of initiatives to improve those scores.

Essential Functions/Core Responsibilities:

• Oversees the implementation of analytic and process improvement activities for smaller accounts and/or lines of business within a larger, more complex account in conjunction with business unit and support groups

• Leads a team of Associate Analysts, Analysts, or Sr. Analysts to deliver high quality analysis and clear recommendations that create value for clients. Oversees the delivery of consultative recommendations to clients, drawing from information captured from the team and leveraging prior experience

• Ensures consistency of approach, quality of insight and accuracy of delivery across programs

• Oversees descriptive and statistical analysis, qualitative process documentation via interviews, focus groups, and side by side or remote observations, recommendation development and initiative measurement

• Provides technical guidance, answering questions, strategizing analytical framework and work plan development, checking and validating results and findings, etc.

• Communicates results of detailed data analysis in way that ties to business impacts and is compelling to stakeholders and clients

• Co-leads internal and external client presentations of key insights, gap assessments, solution recommendations, and initiative success measurement

• Establishes metrics to be used for performance monitoring and reporting; directs the measurement of initiatives

• Builds relationships with peers in Operations and support groups to understand current operational processes and identify possible gaps that may be contributing to lower key metric results

• Ensures that standards are incorporated into the project and to process improvement efforts

• Demonstrates an understanding of internal profitability drivers and is accountable for actual hours versus budget for self and team

• Assists in carrying out departmental goals and objectives


Qualifications:


  • Previous account management experience.
  • 5 years minimum in sales, including 2 years at Level 4 or equivalent role involving detailed solution selling
  • 4 years minimum in Account Management, including 2 years at a Level 4 equivalent role.
  • 2 years minimum working in a general CRM environment.
  • Articulate and well accustomed to a client facing role.
  • Willingness and ability to travel.
  • Bachelor's Degree.


  • Management Accountant

    2 months ago


    Liverpool, United Kingdom Page Personnel Finance Full time

    Are you looking for a Management Accountant role that can lead to more responsibilities and progression? If so this could be the role for you! **Client Details** Page Personnel excited to announce that we are working in partnership with a retail business in the heart of Liverpool which are looking to expand their finance team with this Management...

  • Management Accountant

    2 months ago


    Liverpool, United Kingdom Sellick Partnership Full time

    **Management Accountant** **£150 - £200 p/day** **Temporary, Full-time** **Liverpool (hybrid-working)** Management Accountant required to join a unique not-for-profit organisation based in Liverpool with the opportunity for hybrid-working. My client is looking for an enthusiastic individual who is an experienced Management Accountant to join their...

  • Management Accountant

    1 month ago


    Liverpool, United Kingdom Career Cross Ltd Full time

    **Management Accountant - Liverpool - £35k - £40k per annum plus company benefits and bonus** Our client is an extremely well established company based in Liverpool; due to their continued success they are expanding their team and recruitment for an experienced Management Accountant. **Main responsibilities of the role will include**: - Preparation of...


  • Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    Management Accountant - Legal Industry - Salary competitive and Negotiable Your new company A growing successful Law Firm who are seeking an experienced Accounts Professional with both Legal Accounts experience and experience of producing month end management accounts. Your new role Reporting into the Finance Director and alongside Accounts Assistant, you...

  • Management Accountant

    2 weeks ago


    Liverpool, United Kingdom Accountable Recruitment Full time

    **Management Accountant / Liverpool City Centre (hybrid working) / Permanent role / £40,000 - £50,000** Accountable Recruitment our proud to be working with our award-winning and highly regarded client based in Liverpool, who are now looking for an experienced Accountant to join their team. This role is for a Fully/Part Qualified (CIMA, ACCA, ACA)...


  • Liverpool, United Kingdom Robertson Bell Full time

    Are you a well-versed Management Accountant in search of your next role? Are you enticed by the opportunity to work within the NHS sector and have experience in producing budgets? Are available at short notice? If so, read on. My client is a leading NHS organisation looking for an interim Management Accountant on a 6-month temporary basis. The main...

  • Management Accountant

    1 month ago


    Liverpool, United Kingdom Page Personnel Finance Full time

    **Client Details** We are excited to announce that Page Personnel are working in partnership with a growing Manufacturing company in the heart of Liverpool which has just entered a period of growth throughout the company, following another amazing year. This is an excellentopportunity to join a thriving accountancy team offering great exposure & development...

  • Management Accountant

    1 month ago


    Liverpool, United Kingdom Page Personnel Finance Full time

    Are you looking for a Management Accountant role that can lead to more responsibilities and development as your progress. If so this could be the role for you! **Client Details** Page Personnel are working in partnership with a growing Technology and Telecoms company in Liverpool which has just entered a period of growth throughout the company due to a...


  • Liverpool, United Kingdom Platinum Recruitment Group Full time

    **Management Accountant** **£40k - £45k** **Liverpool** This is an incredible opportunity for a newly qualified accountant to join a business in their next journey of growth and will give you exposure and challenges like no other business with astounding rewards and progression opportunities. They have un-believable working capital and be that business...

  • Management Accountant

    4 weeks ago


    Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    Management Accountant Job, Liverpool, Suit Part Qualified or fully qualified accountant. £35000 to £45000 **Your new company** Well established online retail business has an opportunity for a management accountant to join their large and experienced finance team. This is an ideal role for a part or recently qualified accountant who wishes to get plenty of...

  • Management Accountant

    1 month ago


    Liverpool, United Kingdom Sellick Partnership Full time

    **_Management Accountant_** **_£35,000 - £42,000_** **_Permanent, Full-time_** **_Liverpool_** Management Accountant required to join a renowned Not for profit organisation on a full time permanent basis. My client is looking for an ambitious and highly motivated individual who is an experienced Management Accountant to join their dynamic and...

  • Management Accountant

    2 weeks ago


    Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    Management Accountant - 9 month FTC - Liverpool - Full Time or Part Time Hours Available - Hybrid working **Your new company** Privately owned Group based in Liverpool that has significantly grown it's turnover and profits over the past 3 years. **Your new role** Reporting into the Finance Director, this is 9 month + management accounting maternity cover job...


  • Liverpool, United Kingdom Page Personnel Finance Full time

    Are you looking for a Management Accountant role that can lead to more responsibilities and development as your progress. If so this could be the role for you! **Client Details** Page Personnel are working in partnership with a growing Hospitality business in Liverpool which has just entered a period of growth throughout the company due to a huge amount of...

  • Management Accountant

    2 months ago


    Liverpool, United Kingdom Simpson Judge Ltd Full time

    Simpson Judge are working with a growing business with offices based in Merseyside, who have an opportunity for an ambitious Management Accountant, in a role with huge scope to develop. Reporting to the Finance Manager, you will manage a team of 3, prepare management accounts, carry out a variety of analyses, and more. **Responsibilities include**: -...


  • Liverpool, United Kingdom Simpson Judge Ltd Full time

    Simpson Judge are working with a growing business with offices based in Merseyside, who have an opportunity for an ambitious Management Accountant, in a role with huge scope to develop. Reporting to the Finance Manager, you will manage a team of 3, prepare management accounts, carry out a variety of analyses, and more. **Responsibilities include**: -...


  • Liverpool, United Kingdom LER (SG) Ltd Full time

    Accounts Manager A Tier-1 Aerospace Manufacturing company are now looking for a customer focused Accounts Manager to join their team. Accounts Manager - Overview: The Role Will involve the creation and management of operational schedules, ensuring customer expectation and requirements remain at the core of our business. Full remit of sales order...


  • Liverpool, United Kingdom LER (SG) Ltd Full time €40,000 - €50,000

    Accounts Manager A Tier-1 Aerospace Manufacturing company are now looking for a customer focused Accounts Manager to join their team. Accounts Manager - Overview: The Role Will involve the creation and management of operational schedules, ensuring customer expectation and requirements remain at the core of our business. Full remit of sales order...


  • Liverpool, United Kingdom LER (SG) Ltd Full time €40,000 - €50,000

    Accounts Manager A Tier-1 Aerospace Manufacturing company are now looking for a customer focused Accounts Manager to join their team. Accounts Manager - Overview: The Role Will involve the creation and management of operational schedules, ensuring customer expectation and requirements remain at the core of our business. Full remit of sales order...


  • Liverpool, United Kingdom LER (SG) Ltd Full time €40,000 - €50,000

    Accounts Manager A Tier-1 Aerospace Manufacturing company are now looking for a customer focused Accounts Manager to join their team. Accounts Manager - Overview: The Role Will involve the creation and management of operational schedules, ensuring customer expectation and requirements remain at the core of our business. Full remit of sales order...


  • Liverpool, United Kingdom LER (SG) Ltd Full time €40,000 - €50,000

    Accounts Manager A Tier-1 Aerospace Manufacturing company are now looking for a customer focused Accounts Manager to join their team. Accounts Manager - Overview: The Role Will involve the creation and management of operational schedules, ensuring customer expectation and requirements remain at the core of our business. Full remit of sales order...