Engagement Manager

Found in: Appcast UK C2 - 1 week ago

England, United Kingdom Chartered Management Institute Full time

Location: Flexible between home, Corby and London

Reports to: Senior EPA Engagement Manager

Salary: £37,960 plus excellent benefits

Closing Date: 26th April 2024

About the role:

The End Point Assessment (EPA) Engagement Manager plays a critical role in the delivery of customer delight, contributing to high levels of customer satisfaction ensuring CMI becomes the End Point Assessment Organisation of choice.

You will execute the delivery of the EPA Support Package by providing bespoke EPA support and guidance sessions for Partners’ colleagues, apprentices and employers. In addition the EPA Engagement Manager will provide key account management support for a portfolio of partners, acting as their first point of contact for EPA queries.

Responsibilities:

  • Provide EPA key account management support and act as the first point of contact for a portfolio of CMI partners as required in accordance with departmental objectives and KPIs and working with internal teams to implement agreed actions.
  • Present and/or facilitate, face-to-face or remotely, support and guidance sessions required by the EPA Support Package for EPA partners’ staff, apprentices and employers.
  • Maintain timely and accurate records of partner interactions and feedback, utilising CMI established processes and systems.
  • Support the Partner Development Team (Relationship and Engagement Managers) with technical EPA expertise to secure new business or optimise existing partner value as required.

About you:

We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI team. We actively invite applications from diverse cultures and experience.

  • We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do.
  • Possess a broad understanding of the apprenticeship market, including regulatory requirements, apprenticeship levy and ESFA funding rules
  • Be able to evidence your past experience of developing relationships with partners and understanding their unique needs
  • Demonstrable experience of key account management support

Why CMI:

Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the fore-front of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times Best Company To Work for 2023, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.


It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees:

  • Flexible working - whether that’s from home or in the office; wherever works best for you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work
  • 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period - with annual leave days increasing with length of service and the opportunity to buy and sell holiday
  • Wellbeing and mental health - in-house mental health first-aid trainers, BUPA Employee Assistance for 24 hour support and access to Kooth, an online mental health platform
  • Inclusion at our core - Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+ and MPeople (Menopause) are open for anyone to join
  • CMI membership - take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice
  • Rewards and Recognition scheme - cash prizes awarded to employees throughout the year
  • Socials - with an active social team, we have a book club, baking club, Pilates classes and regular team outings
  • Pension - we add an extra 6% of your gross salary to your pension pot every month after 3 months

About us:

The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status - the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.

Personal data which you provide through your application will be used for recruitment purposes only. For further details, see our privacy policy on our website. By submitting your CV/application, you are agreeing for your data to be used this way.


We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.

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