Customer Service Coordinator

3 weeks ago

Rainham, United Kingdom Sharpsmart UK Full time

Sharpsmart Rainham Essex facility are expanding and we have a brand new vacancy for a Customer Service Lead to join the team, reporting to the Customer Service Supervisor you will provide administrative leadership across operations, transport, field service and customer service to ensure to smooth flow and operation of all Sharpsmart services.


Your role will involve

  • Effectively managing tasks and case/project ownership with team-members in a timely manner and holding yourself and your team members accountable to targets and dashboard metrics
  • Operational System facilitation including routine administration duties, maintenance and new customer/route/vehicle set up
  • Work closely with the Site Manager, Plant Supervisor and Transport Supervisor to ensure timely and efficient delivery is being met at all customer locations and driving process improvements where gaps are identified. Monitoring required include:
  • Customer account installation paperwork, scheduling, stock and logistics/service coordination is all executed on time
  • Liaising with your team, customers and Operations Manager, as well as other department stakeholders on account changes (billing, field service. Sales and National CST)
  • Constantly look for new ways to better/improve customer and administrative processes and drive business-unit-level ownership of process improvement initiatives
  • Provide project and KPI accountability for team members and facilitate task and performance management discussions to strengthen the quality and timeliness of team deliverables
  • Proficient in effectively resolving customer complaints and enquiries with professionalism and empathy.
  • Demonstrated ability to foster strong customer relationships through effective communication and rapport-building strategies.


Candidate Profile

  • Minimum 3 years of experience within the customer service lead role
  • Experience of working in a fast paced environment
  • Ability to use Microsoft office packages to an intermediate level
  • Good planning and organizational skills with the ability to multitask and prioritise
  • Used to working in a fast paced environment
  • Experience of using CRM system and multiple reporting systems
  • Proven experience within process improvement

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