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Application Support Analyst

4 months ago

london, United Kingdom Petroineos Trading Limited Full time

Petroineos comprises trading and refining joint ventures between PetroChina International (London) Company Limited and INEOS. Established in 2011, Petroineos is one of Europe’s leading International Integrated Energy Trading Companies.


In addition to third-party trading, Petroineos Trading's key functions include the supply of Crude Oil to Petroineos and PetroChina refineries and the arrangement of the sale and distribution of the various products that are produced from the refineries. Products traded by Petroineos include both Crude Oil and Refined Oil Products.


Reporting to the Application Support Team Lead, the main purpose of this role is to protect and maintain the production environment of PITL trading systems, primarily Openlink Endur, Amphora Symphony, Planlogic EoS, credit cube and Datagenic. The Application Support Analyst will ensure that these systems are available and functioning in line with business expectations, running End of Day processes as well as implementing auditable processes and improvements to continually improve customer service.


Responsibilities


  • Provide technical, and where possible, functional support for IT Managed applications to investigate and attempt to resolve production issues.
  • Log and manage incidents through to resolution, including reporting and regular pro-active communication with end users.
  • Where required escalate and ensure tracking and resolution of issues by 3rd line support (internal and 3rd parties)
  • Understand the level of service and availability associated with each system (SLA’s) and strive to achieve this
  • Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan.
  • Develop production support infrastructure, processes and procedures to improve the quality of service
  • Clearly understand levels of support and boundaries of support for new software from delivery projects, ensuring projects provide adequate handover
  • Develop and maintain clear documentation explaining how to resolve key software issues, this documentation should be continually refined as the product beds into its production use.
  • Manage end of day application processes
  • For specific systems, enter approved master data in to system (following business approval).
  • Where required provide support in the fail over to disaster recovery environment


Person Requirements


  • Degree or equivalent qualification in a relevant field preferred


Other Requirements

  • Understanding of ETRM systems ideally Openlink Endur, Amphora Symphony and/ or Planlogic EoS
  • Understanding of core trading processes
  • Proven ability to work within a team and drive improvements
  • Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations


The successful candidate must have permission to work in the UK by the start of their employment.