Property Conveyancing Administrator
4 weeks ago
About Us
Our client, a leading managing agent dedicated to delivering exceptional property management services nationwide, is seeking dedicated individuals to join their dynamic team. With a focus on modern apartment buildings, traditional blocks of flats, mixed-use developments, private housing estates, and portfolios of rented properties, our client aims to positively impact communities by providing top-tier property management solutions.
Position: Customer Service Assistant
Location: Birmingham
Job Purpose Client Services Assistants play a vital role in supporting various client services tasks, including the preparation of documentation, property transfers, sales pack enquiries, and administrative duties related to Leaseholder Deed of Certificates.
Key Accountabilities
- Resales Administration
- Customer Communications
- Notice of Transfers & Post-Completion Documentation
- System Records Maintenance
- Enquiry Management Software Utilisation
Main Responsibilities
- Responding promptly and professionally to sales pack enquiries via multiple channels
- Preparation of LPE1/FME1 forms with meticulous attention to detail, coordinating with Property Managers as necessary
- Ensuring proper maintenance of the resales tracker and monitoring payments into the business
- Acting as the primary point of contact for relevant customer enquiries
- Processing Notices of Transfers in an organized and timely manner, maintaining accurate records
- Assisting with the preparation of post-completion documents and liaising with clients for signatures
- Generating Management Agreements and ensuring accurate records are maintained
- Administration of Leaseholder Deed of Certificates in compliance with regulations
Other Responsibilities
- Participation in team, department, and business meetings
- Contribution to business-wide initiatives as required
- Any other duties as assigned
Conduct and Customer Service
- Upholding professional conduct in all interactions and adhering to relevant legislation
- Pursuing excellence in customer service and actively seeking ways to improve service delivery
- Willingness to undergo training as required and maintain an open approach to learning
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