Associate Director of Product Design

Job Summary:

Associate Director, Product Design, Marketplace Discovery

Location: London, UK

Division: Ticketmaster

Contract Terms: Permanent, 40 hours per week

THE TEAM

As designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight.

We're at the start of an exhilarating new chapter where the successful candidate will spearhead the design of new best in class global experiences that millions of fans all over the world will use to access the biggest names in music, sports and theatre.

We're looking for an experienced and confident design leader with deep research, structural design, critical thinking and leadership skills to join our amazing global team and embark on this exciting journey with us.

THE JOB

As Associate Director, Product Design – Marketplace Discovery you will be responsible for developing and optimising the design of Ticketmaster’s shop window. Your key focus will be to create market-leading fan experiences that drive traffic acquisition, increase engagement, and ultimately inspires fans to buy. As the first-place fans look for onsale tickets it's key that we can showcase our breadth of content, provide a powerful search experience, and use rich-content creatively to ensure fans feel well informed, excited, and ready to buy.

You will be accountable for achieving design excellence, ease of use and task success for your product area whilst working with other design stream leads and management to ensure an industry-leading overall fan journey experience.

As a key influencer you will be responsible for managing stakeholder expectations, aligning team objectives to product roadmaps, and develop achievable schedules to ensure strategic goals and timelines are met. You are capable of complex problem solving, defining new frameworks and , and building strategic relationships and alignment with your Product, Engineering and other Design partners.

As an inquisitive and fearless editor, you will lend a critical eye to concepts and elevate the quality of delivery in innovation, utility, value generation, scalability, composition, content, and attention to detail. You will pull together relevant user and market insights and launch any additional user research projects necessary to build a world class user experience to our loyal audience.

You will role model and coach your team members in design excellence and effective communication and collaboration skills. You’ll manage, pull up, and grow our bench of new design leaders and support them through tactical, day-to-day management and professional development challenges.

WHAT YOU WILL BE DOING

Product Delivery, Strategic Planning and Alignment

Deliver and scale best-in-class, innovative user experiences.
Be accountable for all product design deliverables, processes, and standards across our Global Discovery portfolio
Take complex business requirements and synthesize them into actionable design roadmaps and scalable, global UX & brand strategies
Lead your team to conduct relevant research, generate meaningful insights and use it to inform and transform features into beautiful, intuitive, and conversion-optimised experiences
Lend an astute eye to concepts and elevate the quality of delivery in innovation, utility, value generation, scalability, composition, content, and attention to detail
Collaborate with and align goals, schedules, and processes with senior management, stakeholders, and cross-functional counterparts to meet aims and timelines of Ticketmaster successfully.
Develop clear and effective design project plans, including user research and design delivery schedules, for all responsible product areas.
Set clear expectations and communicate plans and progress explicitly and consistently with senior management, PMO, Product, Engineering and direct reports.
Apply critical thinking and rigor to ensure business, client and end user perspectives have all been accounted for and prioritised in context.
Ensure innovation, creativity and exceptional quality are part of the final and built solution.

Design Team and Infrastructure Management

Lead design requirements discovery and goal clarification workshops.
Understand and translate the short, medium and long-term vision and strategic business goals to direct reports.
Help stream leads plan and apply appropriate UX & UI design methodologies to support product objectives.
Ensure that Ticketmaster visual identity is integrated sympathetically into features and ensure that visual standards are constantly benchmarked and evolved to ensure competitive edge
Collaborate with other Marketplace leads and Core team to manage and evolve the Marketplace Design System

Team Growth, Development, Innovation, and Thought Leadership

Manage, pull up, and grow our bench of new design leaders and support them through tactical, day-to-day management and professional development challenges;
Develop individualized professional development plans for direct reports and coach them through success.
Start establishing presence as an expert and evangelize product design through frequent and effective idea shares, communication, and storytelling
Develop strong relationships and establish position of influence with counterparts across the organization, beyond the immediate Product, Engineering and Design functions
Evaluate and evolve skills to stay relevant; keep skills fresh and be informed of best practices, technical trends and developments
Continually introduce new methods and tools to the team to keep team competitive and help Ticketmaster attract and retain world class talent

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

Exceptional grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design, brand identity, content strategy, etc.
An exceptional portfolio demonstrating strong problem-solving capabilities and systematic or strategic approach to cross-platform product design.
Strong track record of delivering multiple concurrent projects on time and on budget
Ability to provide a range of innovative and compositionally strong product design vision/solutions directly as well as through team.
Proven experience in multi-stream team and line management, professional development and mentoring
Ability to think critically, to collaborate and to present ideas to senior stakeholders, clients, team members, product managers, and engineers
Expertise in industry standard design tools, i.e. Figma, Sketch, Adobe Creative Suite, etc.
Experience working with/on pattern libraries/design systems
An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: HTML / CSS / JavaScript / SQL
A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
Experience using analytics tools, such as Google Analytics, Domo, Contentsquare
Practical knowledge of Search Engine Optimisation (SEO) concepts.
Understanding of both Agile and traditional project management methodologies and the know how to deploy them at relevant contexts;

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

Leadership - Evident leadership skills and/or potential
Innovative - Proactive in learning and being fluent in latest UX trends and technologies and manifesting/expecting that in the end solution
Accountability - Strong analytical and creative problem-solving skills
Communication - Excellent written, verbal communication and presentation skills
Strategic - Ability to work on multiple projects simultaneously and independently
Integrity - Precision and unyielding desire for excellence

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid

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