Change Lead

2 weeks ago

London Area, United Kingdom Opus Talent Solutions Full time

The Opus Talent Solutions Group focuses on delivering diverse permanent and contract talent to our global clients, working with start-ups through to FTSE 500 companies across the technology and renewable energy sectors. Through its Nology brand, the Group attracts, trains, and deploys skilled resources to our clients and supports them to develop their careers with us and beyond.

The Group is at the beginning of an exciting journey to transform its core operational processes and introduce advanced technology solutions for Customer Relationship Management (CRM) within the recruitment sector. We are resourced through our delivery partner (SI) for functional consultancy of the core product and development for integrations, and we have an enthusiastic and capable, business-led team of process specialists, but we have a need for a client-side Change Lead to support the programme and help us to get the change delivered.

You will be working closely with the client-side programme director, the delivery partner, and a group of internal resources to implement the change and will be expected to be very hands on whilst able to work independently. We are a small team, and you must be willing to get stuck into a little bit of everything


Responsibilities:

  • Identifying the key stakeholders in the transformation and working with them to help them understand and appreciate the change.
  • Working with the Process Owners to understand the current process, the proposed new process and identifying the people/groups who are impacted by the change, documenting the change impacts.
  • Determining how best to address change impacts, whether through training, communications, or other approaches
  • Collaborating with internal and external groups to formulate change management plans and activities to support the transformation programme.
  • Developing, implementing, and communicating key messages in clear and concise language using a variety of communication tactics
  • Managing the communication governance approach and process using a variety of channels for internally and externally facing communications about the transformation
  • Creating training materials as required and supporting training for the Change Champion network across the group.
  • Creating process documentation as required and ensuring that this is handed over to the business caretakers.


Experience:

  • 5+ years working with demanding stakeholders of all levels in a fast paced and changing environment.
  • Understanding of change management principles and experience working on a technology transformation project
  • Working with a multinational organisation, ideally in the recruitment or professional services sector
  • Experience of implementing CRM solutions is desirable but not essential. Any experience of Microsoft D365 CE / Sales would be an advantage.
  • Does not need to be a technical resource but must be adept with technology and have an approach to processes based around pragmatism and common sense.


Personal Qualities

  • Methodical work approach and comfortable producing high quality documentation.
  • Possess a high level of accuracy and attention to detail.
  • Able to prioritise and manage time effectively.
  • Highly motivated and a self-starter with a ‘can do’ attitude.
  • Keen to develop skills and knowledge.
  • Possess strong interpersonal skills.
  • Have effective written and verbal communication skills.
  • Be flexible in their approach, listening and taking on board colleagues’ ideas and opinions.
  • A team player with the ability to work independently in a well organised manner.
  • Energetic, yet able to remain calm and clear headed under pressure.

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