Asset Protection Senior Specialist

3 weeks ago

London Area, United Kingdom EssilorLuxottica Full time

Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”.

With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.

Bringing together world-leading expertise in lens and eyewear technology give us the unique possibility to shape an entire industry every day by fostering innovation and make a meaningful impact on people's lives. Together, we make a brighter future.


Overview

The Asset Protection Senior Specialist closely collaborates with the Asset Protection Manager and the global/regional team. Responsible for ensuring retail store compliance with Luxottica Policies and Standard Operating Procedures (SOPs) related to Asset Protection (AP) and security. This is in accordance with existing SOPs and developing new procedures inline with department requirements. This position is responsible for AP initiatives in the UK, Ireland, Netherlands, Belgium, and Denmark, reporting to the Asset Protection Manager. Our retail business, valued at over £200 million, includes Sunglass Hut, David Clulow, Rayban, Oakley, Oliver Peoples, and partner concession stores in Northern Europe. The role requires regular attendance at the London office and travel throughout the store estate.


Areas of Responsibilities and Related Activities

  • Collaborate with the Asset Protection Manager to define and implement a Risk-based Asset Protection Program in stores, following Luxottica's global guidelines.
  • Work closely with the AP Manager to implement Luxottica's AP Global Retail standard.
  • Develop and continuously monitor key performance indicators (KPIs) of Retail Stores, including sales, discounts, returns, cash management, shrinkage, shipping losses, and theft, to identify critical stores.
  • Lead the Continuous Monitoring Project to detect potential fraudulent transactions at retail stores, with the assistance of technical support for the market.
  • Prevent shrinkage, damage, and theft while proactively monitoring controls to identify losses through POS exception reporting. Lead the project to establish retail store shrinkage, waste, damages, discounts, returns, and refunds control-related KPIs at the store level, effectively reducing total losses.
  • Conduct regular visits to retail stores based on a customized risk-based Audit Checklist to improve shrinkage control awareness, cash losses, and identify process risks and related improvement opportunities.
  • Provide feedback to the Asset Protection Manager on existing Policies & Procedures for continuous evolution and improvements.
  • Conduct training for store staff across all retail Business Units (BUs) to enhance AP awareness and improvement, including loss prevention, anti-theft, store visits, and process enhancement, to reduce store shrinkage and improve operational effectiveness.
  • Investigate fraud, robbery, and theft against the company; manage and oversee the use of outsourced security contracts and security consultant services.
  • Collaborate with internal and external Legal departments, the Police, and law enforcement agencies.
  • Possess knowledge of physical security to ensure stores' Asset Protection, including CCTV installation, remote monitoring, and Electronic Article Surveillance (EAS) systems.
  • With the inventory team, hold responsibility for the retail store's inventory counting process, including data preparation, onsite counting, reporting, and follow-ups.
  • Hold regular catch-up meetings with the Head of Retail Business and respective BU heads to update them on AP achievements.
  • Work with partners and vendors to ensure compliance and ongoing support for the business.
  • Manage third-party suppliers and partners for the asset protection needs of the business.
  • Provide necessary support to colleagues in the AP, Operations, and field teams.


Key Stakeholders

  • Store managers and associates
  • Area Managers
  • protection and Inventory teams
  • Store Operations team
  • HR team, IT Team, training team, finance team
  • Partners and third-party suppliers
  • Host and department store partners
  • Vendors covering asset protection services


Candidate Profile

  • Committed to fostering a positive and energetic culture within a dynamic environment.
  • Proven experience in retail asset protection in a similar capacity, with the ability to manage a region independently.
  • Driven, organised, efficient, a self-starter, and experience of .
  • Excellent communication skills and the ability to multitask while aligning with all stakeholders.
  • Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint, for creating templates and documents for internal audiences.
  • Strong data management skills with an excellent understanding of Excel.
  • Strong audit skills with the ability to proactively identify gaps, risks, and enforce/define procedures as needed.
  • Excellent interpersonal skills to foster cooperative working relationships both within and outside of the business.
  • Ability to thrive under pressure and consistently achieve results within tight deadlines.

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