IT Program Delivery Manager

3 weeks ago

Andover, United Kingdom Le Creuset Full time

This is a full time permanent position working 35 hours per week, Monday to Friday. This position is based at our UK Head Office in Andover, Hampshire; the successful candidate would be required to travel to the office as and when required.



Main Purpose of the Role

Responsible for the delivery of strategic IT projects; and also the portfolio of projects across the Europe & Africa region.

Ensure that agreed projects are delivered to meet the needs of the business. As such it is important that the scope of the deliverables encompasses both technical and business change in line with the agreed objectives.

Responsibility for ensuring all projects delivered by Europe & Africa IT meet expected standards and are delivered with appropriate governance. Ensure that they are mobilised in the right way, that the outcomes are clear, and that progress is driven to ensure that scope, time, quality and cost targets are met on a consistent basis.

Ensure the effective and efficient delivery of projects aligned to the agreed Europe, Africa, and Global IT strategy which is itself in support of the agreed business strategies.


Key Responsibilities Project Delivery

• Working with business stakeholders and the IT Team to plan and schedule the delivery of key work stream activities.

• Leading delivery of agreed technical and business solutions, in collaboration with work stream leads and technical teams.

• Interacting with business analysts, business users, other departments within Le Creuset, and third-party vendors to ensure that the right team is in place to ensure that the agreed benefits are capable of being delivered.

• Adopting responsive and agile techniques where appropriate to ensure that the pace of the implementation matches the expectations of the business teams.

• Build strong working relationships with key stakeholders.


Portfolio Control

• Manage the demand pipeline and triage of new requests.

• Lead discovery to gain clear understanding of scope, effort, complexity and resource requirements, to enable business decisions to be made.

• Facilitate prioritisation by ensuring consistent and clear metrics are available.

• Gain agreement of regional stakeholders


Governance and Controls

• Managing an appropriate level of governance and control to ensure effective delivery.

• Providing timely, accurate and meaningful project reporting consistent with Le Creuset standards.

• Proactive intervention to escalate risks and issues on a timely basis.

• Effective management of key stakeholders.


Knowledge Required

• 10+ years of hands on experience in project & portfolio management

• 5+ years’ experience working on the delivery of complex ERP programmes

• Experience of managing projects with a mixed team of internal and external resources


Skills & Qualifications

• Prince 2 Practitioner, PMP, MSP or similar.

• D365 F&O Background would be valuable.

• A strong leader and team player with good interpersonal skills able to create a sense of community amongst the teams.

• Drive, innovation and continuous improvement.

• Build trusted relationships, comprehend the business environment and interrelationships between business processes.

• Good track record for sound thinking, creativity, achieving results and financial management.

• Flexible and pragmatic approach to the demands of this role, the area of responsibility and the changing needs of the business.

• Critical thinking and problem-solving skills.


Behaviours & Competencies

• Adaptability: Maintains effectiveness in varying work environments where circumstances and priorities are changing.

• Analytical Reasoning: Analyses, interprets and evaluates complex information arriving at logical deductions and conclusions

• Communication (Oral Written & Listening): Adapts his/her oral and written communications to audience and fosters clear and effective communication with others. Is able to build relationships and interact effectively across functions, seniority levels, personalities, and cultures with confidence. Actively listens. Displays accuracy and quality in his/her written work.

• Leadership: Acts as a role model, anticipates and plans effectively for change. Demonstrates vision. Garners loyalty, esteem and confidence of employees. Identifies and unlocks employee potential.

• Teamwork: Co-operates with others and is able, where appropriate, to complement the roles of others by taking on the role of a leader, peer or subordinate. He/she displays empathy and actively supports other team members when under pressure.



Other Information This position will require regular travel within the UK and Europe so a full UK driving licence and valid Passport are essential.

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