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Information Technology Support Analyst

4 months ago

guildford, United Kingdom DGH Recruitment Full time

IT Support Analyst - Guildford - Permanent - £35,000 - Onsite 5 days per week


An exciting new opportunity has become available for an IT Support Analyst / IT Support Specialist to come on board working for a leading law firm in Guildford on permanent basis


  • Providing a professional and consistent level of telephone and desk-side support to the Guildford office, and other offices as required
  • Assisting with providing support to the firm by telephone and remote control as required
  • Ensuring all requests are accurately recorded and responded to within a timely manner
  • Assist in the setup of any internal or external virtual meetings
  • Investigate and take ownership of issues with collaboration equipment. Liaise with the 3rd party supplies and ensure speedy resolution of any issues
  • Configuration, maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery system
  • Promoting the use of IT to staff
  • Liaising with Technical Support team and third-party maintenance suppliers
  • Imaging and maintaining laptops
  • Deployment and maintenance of mobile devices
  • Administration of the telecoms systems
  • Good knowledge of Microsoft applications, particularly Outlook
  • ITIL aware
  • Sound troubleshooting skills
  • Good knowledge of Windows 10
  • Experience of supporting Multi-Functional Devices and printers
  • Experience of supporting mobile devices including iPhones
  • Experience of using an Incident Management system
  • Experience of Cisco Maintenance an advantage


IT Support Analyst - Guildford - Permanent - £35,000 - Onsite 5 days per week